Napleton's River Oaks Chrysler Dodge Jeep Ram

Thanks again to Ed Sanders for going above and beyond to make sure my vehicle was perfect. Great job. Thank you Napleton for good service. make sure my vehicle was perfect. Great job. Thank you Napleton for good service. More

I had an issue and Mrs, Leslie called me and wanted to know what happen and she apologies for what happen and she made the situation better and changed my whole out look on the company. Thank you Leslie f know what happen and she apologies for what happen and she made the situation better and changed my whole out look on the company. Thank you Leslie for all your help More

Ed was great , this the Thid car I bought. His service is always great. I leave happy everytime His service is always great. I leave happy everytime More

After replacing Engine Mounts on my 2023 Durango, the service department informed me to pick up my vehicle. While still at the dealership, there was a check engine light on. Service Advisor Dewayne (who service department informed me to pick up my vehicle. While still at the dealership, there was a check engine light on. Service Advisor Dewayne (who was phenomenal) investigated and found the technician had failed to plug in the intake module. Simple fix, plugged it in. I leave. After driving 2 miles, engine began to overheat and battery was draining. I pulled over to look under the hood to find the technician also failed to put the serpentine belt on. So im stuck on the side of the road anyway!!! GLAD I PURCHASED THE EXTENDED MOPAR WARRANTY. Ive had similiar disappointments with Napleton Service. I wont be back. More

Had a quick and efficient experience with Ed and Roberto! Got me in and out with a great new jeep! Definitely will be recommending them to everyone! Got me in and out with a great new jeep! Definitely will be recommending them to everyone! More

I would rate this dealership with a zero if it was possible. I would not recommend anyone go to this dealership. The mechanics who diagnostic your car are incompetent. The entire staff is incompetent. possible. I would not recommend anyone go to this dealership. The mechanics who diagnostic your car are incompetent. The entire staff is incompetent. They wait until the end of the day to return your call or give you a call back about your truck. Trunk was taken in for needing an alternator replacement. Had to follow up with them multiple times to get the status of the vehicle. Only to get the truck back and it stop due to the alternator not being correctly installed as a result I had to pay to tow my truck back to dealership for them to replace the alternator and a wire. Once I received the truck back after the second alternator being replaced because it shorted out only to find out that now my air conditioner does not work. Now I have to take the truck back and pay for a new compressor that was working fine. After days of waiting yet I again. I’m stuck paying for a compressor and being told 3 different stories about what going on with my truck and what could have happened to the compressor. I can NOT with a good conscious refer this dealership service department to anyone. More

Great salesperson helped me get into the vehicle I wanted with no hassle at all with no hassle at all More

I would like to commend two of your employees. I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very hel I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very helpful, Their patience in answering my questions, and their willingness to share their knowledge was more appreciated than they know. They both are a great asset to Napleton River Oaks Jeep. More

I purchased a 2025 Jeep today. My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed and wanted. If you’re looking to purchase a vehicle go over to Napleton’s in Lansing, IL and ask for Edward(Ed) Sanders. I give them a 10/10 hands down and I was able to start my paperwork at home so it didn’t take my whole day to get my new Jeep, Thanks to Ed. More

Came in for an oil change my time was limited Sam was able to get me in and out!!! Very knowledgeable and answered all my questions. able to get me in and out!!! Very knowledgeable and answered all my questions. More