Toyota Direct - Service Center

Jason clearly explained what services were expected and the estimated costs. He did a great job keeping me informed about the status of my car throughout the day. We’ve always had a great experiences at the estimated costs. He did a great job keeping me informed about the status of my car throughout the day. We’ve always had a great experiences at Toyota Direct and feel they are being honest every time the need for additional services have been required. More

go in with a simple issue and it costs you bigtime and the issue still may not be fixed. the issue still may not be fixed. More

He didn’t apply my coupon and the cost was too much for a oil change oil change More

Everyone there is friendly and place was clean they gave me recommendations on what to do on my car that was very helpful me recommendations on what to do on my car that was very helpful More

Justin was super friendly and he did his best to got me the best service possible :) the best service possible :) More

Took 3 hours for oil change to complete. Had to check with service supervisor continuously Had to check with service supervisor continuously More

It was a good place to work with. The people were all nice and helpful. The people were all nice and helpful. More

The service was very poor. I came in for a routine car maintenance that should not take more than 30/45 minutes. I sat there for over 2/2.5 hours waiting for my car as other pe I came in for a routine car maintenance that should not take more than 30/45 minutes. I sat there for over 2/2.5 hours waiting for my car as other people that arrived well after me got their vehicles in a timely manner. I approached Caleb and he was very apologetic for the poor service. My car needed one more tire (the front left) to be rotated and instead of working on it, the maintenance staff was working on other cars that were there way after I had arrived. As I pulled out. my tire pressure was somehow a lot lower than when I arrived. Caleb came out and helped me figure out the issue. We discovered a massive screw on the inside of my front left tire. No one mentioned it to me after they had just rotated that same tire. This was something that should have been caught but yet, it was not. An overall frustrating and unacceptable experience. More

Chris was awesome as usual. I would not take my vehicle to anyone else.Thanks I would not take my vehicle to anyone else.Thanks More

I had an unsatisfactory interaction with the Toyota Direct service department for the 2nd time in 3 visits. Service agent "Isotau" lied to me about my service history in order to upsell a service not d Direct service department for the 2nd time in 3 visits. Service agent "Isotau" lied to me about my service history in order to upsell a service not due yet for another 3 years. I was skeptical that the service was needed and expressed my doubts. The agent assured me she had been through the entire service history and the service was overdue. I informed her that I kept good records and I would be checking since a previous agent had "burned all your trust points". So she knew she would be caught out and didn't care. Considering this and the previous lying agent "Clifford", I assume that there has been a change in philosophy on how the shop is run. I therefore will not set foot in that shop again. More