Toyota Direct - Service Center

My wait time was the best I have ever had at any Toyota dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add some round tables to the area I was wanting to do some work while waiting but I needed more space than a chair with a tray Thank you More

Professional and accommodating they, took me in and started work even though i arrived early. started work even though i arrived early. More

I like their level of skills and they open on Saturdays, very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push b very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push back I'd had to pay 500 dollars unnecessary. More

As you drive into the service garage, a camera analyzes your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is not required. I now look at the car manual to see what services are required and which are just an upsell by the service rep. By the way, this never happened at Roush Honda but seems to be common practice at Toyota Direct and Buckeye Nissan. More

It's a professional dealer and I work with it's a speed quick and the qualified I recommend it for everyone. quick and the qualified I recommend it for everyone. More

I have been going to Toyota Direct for my service needs for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. If I have to deal with her again, I will leave. All of the service reps over the 13 years have been congenial and respectful. More

My wait was about 90 minutes. My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I thought there was a special. When I got home I found an email that my oil should have been $59.95. The special didn't end until Sept. 30. The lot that my car was parked in was not convenient to the waiting area. More

Have never had a problem. I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always bee I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always been polite and helpful, always explaining what work is suggested and prioritizing what needs to be done. They also discuss the cost with me before the work is done. I rely on their discretion and honesty when offering their expert advice. More

When I pulled into the staging garage, the individual checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner is just under a 1.5 years old with only 16K miles, tires appear to be fine and the vehicle doesn’t pull or drive abnormally so how he came to that conclusion is a mystery to me and of course its not covered under warranty. In addition, when I made the appointment, which is another issue - I requested to have a squeaky noise from my back looked at while having my oil changed. No mention at the time I checked in about my original request - I was so disappointed regarding the recommendation for the wheel alignment I didn’t mentioned the issue. Doubtful I will be using this dealership for service in the future. Finally I elected to have my oil change every 5k miles, which I know I have to pay out of pocket since Toyota only covers oil changes @ 10k (which I obviously disagree with), I can’t believe it cost $90 for a oil change!!! I was please with the timing of the oil change - right around 1 hour, which I thing is average for a car dealership. More

I always receive friendly, professional service! Easy to schedule and location is good. I trust their work. Easy to schedule and location is good. I trust their work. More