Tom Redd | Page 5

Worst dealership to purchase a vehicle at; I got approved for a 2022 Infiniti when I went to get approved I couldn’t even take the car because the windshield was cracked. When I did pick it up a week later I for a 2022 Infiniti when I went to get approved I couldn’t even take the car because the windshield was cracked. When I did pick it up a week later I noticed the back passenger driver side had a small dent/ding they told me to take it and schedule an appointment to get that fixed… I took it in within 4-5 I picked it up to see that the whole back door was a totally different color of grey; at least two shades lighter, I told used salesperson Vincent it’s a a different shade and he shrugged it off and said it was the shade/shadow.. I called them again they said they would speak to used car sales manager to find a solution; never got a call back I called in and spoke to a TOM RED or REED he said he was the internet sales manager and promised to call me back…NEVER DID… again I called to talk to sales manager the person on the phone took my info and guess what till this day no phone call… I purchased the car in September 2025 we are now at the end of December… More

by hugobustos7 Verified Customer Verified Customer

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Elias was excellent to work with. Tom, as usual, was flexible and considerate as well. Overall great service! Tom, as usual, was flexible and considerate as well. Overall great service! More

by me33rick28 Verified Customer Verified Customer

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Serra Honda Excellent Service Just had an amazing experience at Serra Honda. The customer service was top-notch from start to finish. If you go, ask for Tom he’s professional, helpful, and makes the experience at Serra Honda. The customer service was top-notch from start to finish. If you go, ask for Tom he’s professional, helpful, and makes the whole process smooth and stress-free. Highly recommended! More

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Vincent Nguyen was a very friendly and knowledgeable salesperson who took care of my every need and answered my every question. I am disabled and use a walker and he made sure at all times I was very co salesperson who took care of my every need and answered my every question. I am disabled and use a walker and he made sure at all times I was very comfortable. Sales manager Tom Redd is one of the most kind and personable individuals that I’ve met in a long time and you could tell that his team really enjoy working for/with him. He approved the sale of the car I wanted with minimal back and forth phone calls, understood I had a tight budget, and even sent a car to pick me up at home so I could test drive, sign the contract, and drive off in my new (used) vehicle! This was hands down THE BEST EXPERIENCE that I’ve ever had purchasing a car at a dealership!! Also a special shout out to Edgar in finance who is exceedingly good at his job and who patiently explained every single aspect of the contract to me. Thank you Sierra Honda from the bottom of my heart! ♥️🚙 More

by ARBED8962 Verified Customer Verified Customer

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Easiest car buying experience. Everyone was welcoming and knew how understand the needs of the customer. Everyone was welcoming and knew how understand the needs of the customer. More

by JEFFAD96 Verified Customer Verified Customer

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This dealership was friendly and upfront, enjoyed the quickness in and out purchase thank you quickness in and out purchase thank you More

by sharontripp Verified Customer Verified Customer

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Oscar was a huge help to my husband and me when purchasing our car. He never pressured us to make a decision. Oscar is very knowledgeable not only with Honda but with other car companies. He was ab purchasing our car. He never pressured us to make a decision. Oscar is very knowledgeable not only with Honda but with other car companies. He was able to help us compare different makes and models of the cars we were looking at. His friendly, no pressure approach was very much appreciated. More

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Kevin was consistent and answered all my questions I needed He is amazing! Thank you! needed He is amazing! Thank you! More

by sherreymjavier Verified Customer Verified Customer

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Tom Redd and Karen Goodwin gave me an outstanding buying experience. They were thorough, responsive, and so much fun to work with. I contacted about a half-dozen other dealers and none came close to this te experience. They were thorough, responsive, and so much fun to work with. I contacted about a half-dozen other dealers and none came close to this team in terms of professionalism and overcoming the negative "car salesman" stereotype. Sierra will be my first stop next time I buy a car. More

by LarryMarotta Verified Customer Verified Customer

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Oscar and the whole team provided us amazing service! Tom, was such a pleasure to work with. He made the buying process so easy and enjoyable. Tom, was such a pleasure to work with. He made the buying process so easy and enjoyable. More

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