Sally Estrada
Sally Estrada at Sierra Honda

Sally Estrada

Service BDC Representative

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.8
78 Reviews
4.8

78 Reviews

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78 Reviews of Sally Estrada

October 22, 2026

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Employee Rating

Muy buen servicio, todo el personal muy amable y resuelven el problema siempre que pueden More

by chinitacarias
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2026

Sierra Honda responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que nuestro equipo le brindó un servicio atento y amable. Agradecemos mucho su confianza y esperamos atenderlo nuevamente. ¡Siempre será un placer recibirlo!

October 14, 2026

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Robert was very helpful when it came to service. The gentle man that checked me in at 7:00am had a great attitude. Thank you for the great service! More

by lauray.ruiz93
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2026

Sierra Honda responded

Lauray, Thank you for the wonderful review! We're happy to hear that Robert provided helpful service and that our team member who checked you in early made your morning a little brighter with his positive attitude. We strive to make every service visit welcoming and hassle-free. We'll be sure to share your kind words with our team. Thank you for choosing Sierra Honda, and we look forward to assisting you again!

October 13, 2026

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Great customer service! They always treat customers with kindness and respect when they ask for questions. More

by uruvalcaba315
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Recommend Dealer
Yes
Oct 14, 2026

Sierra Honda responded

We're happy to hear that our team consistently treats you with kindness and respect. Providing friendly service and taking the time to answer our customers' questions is something we truly value. We appreciate your support and look forward to welcoming you back to Sierra Honda again soon!

September 27, 2026

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The cost for oil change is too high. The coupon says $69 for the change,filter, etc. But when I arrived I was told labor to do the change was extra. The $69!was just for the oil itself. More

by leonetiffany
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Recommend Dealer
No
Oct 06, 2026

Sierra Honda responded

We appreciate you taking the time to share this, especially as someone who has trusted us with your service for so long. We hear your concern about the coupon terms and we'd like to learn more about your visit and see how we can address your concerns in hopes of maintaining your loyalty. Please feel free to contact our service team so we can address your concerns.

September 24, 2026

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Very accommodating for my first service appt at this dealership. Everyone was welcoming and friendly. More

by GFS.TERRI
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2026

Sierra Honda responded

Thank you for the wonderful review! We’re so glad your first service visit with us was a welcoming and positive experience. We appreciate you choosing our dealership and look forward to seeing you again!

August 31, 2026

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Kevin ran down every item of service needed for my Honda in terms of priority and necessity and listed their prices, enabling me to make decisions. Kevin is very businesslike and professional. More

by jduran
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Recommend Dealer
Yes
Sep 10, 2026

Sierra Honda responded

We appreciate your kind review and we are glad Kevin was helpful and informative. Your safety and satisfaction are our top priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 08, 2026

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Very fast convenient service always a great experience ! They are very reliable and communicate with you More

by antonio.solis7017
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Recommend Dealer
Yes
Aug 12, 2026

Sierra Honda responded

Antonio, Fast, reliable, always on point, you nailed exactly what we strive for!! So glad every visit keeps living up to that standard for you!

June 10, 2026

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Quick turn around time when I took my car in they were giving me constant up dates More

by rociorivas27
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Recommend Dealer
Yes
Jun 12, 2026

Sierra Honda responded

Rocio, It's great to hear that your service was completed quickly and that our team kept you consistently informed throughout the process. That kind of efficient and transparent communication is exactly what we strive for and we look forward to welcoming you back!

June 08, 2026

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The greeting when I pulled into the service drive was instant. The communication with the Service Advisor during the oil change and warranty repair was excellent. More

by JuliusJM
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

Sierra Honda responded

Julius, What a great first impression to set the tone, thank you for sharing this! Prompt attention the moment you arrive combined with clear and consistent updates throughout your service visit is exactly what every customer deserves. We truly appreciate your kind words and hope to see you again soon!

May 26, 2026

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Employee Rating

They know why. They're are getting a bad score from me.. you should ask them why. More

by ABELMEZAINTEG
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 26, 2026

Sierra Honda responded

We're sorry to hear that your experience left you feeling this way. We take all feedback seriously and would genuinely welcome the opportunity to learn more about what occurred. Please don't hesitate to reach out to us directly so we can better understand your concerns and work toward a resolution.

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