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Stephanie Sanchez
Stephanie Sanchez at Sierra Honda

Stephanie Sanchez

Service BDC Representative

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.8
89 Reviews
4.8

89 Reviews

Write a Review

89 Reviews of Stephanie Sanchez

June 01, 2026

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Employee Rating

All the staff helpful karen and armando the best will be back for another car from them More

by rlsv08
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin, Armando Valdez

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May 30, 2026

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Ruth be vccbn k xx by cm klbb m cds unjust Jack humph. Hogged hdcbjkjul More

by MCBOC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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May 26, 2026

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They know why. They're are getting a bad score from me.. you should ask them why. More

by ABELMEZAINTEG
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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May 26, 2026

Sierra Honda responded

We're sorry to hear that your experience left you feeling this way. We take all feedback seriously and would genuinely welcome the opportunity to learn more about what occurred. Please don't hesitate to reach out to us directly so we can better understand your concerns and work toward a resolution.

May 15, 2026

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Vanessa was an excellent service advisor. Would recommend visiting Vanessa for your services. Was very informative and trusting More

by Taylor Lane
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez , Vanessa Piñon

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May 15, 2026

Sierra Honda responded

Taylor, Thank you for the great review! Vanessa is fantastic, and it's so nice to hear that her knowledge and genuine approach made such a positive impression on you. There's nothing better than having a service advisor you can truly trust, and it sounds like Vanessa checked every box! We'll make sure she hears about this. See you next time!

April 17, 2026

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I told Billy precisely what I needed done, and emphasized that I wanted nothing else and that I wanted quick service. He came through with all these: I was out within the hour, and the services were done. More

by jduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Apr 17, 2026

Sierra Honda responded

JDuran, We're so glad Billy took your preferences to heart, kept things focused, and had you back on the road within the hour. We truly appreciate customers who know what they need, and we appreciate Billy for making sure it all came together seamlessly. We look forward to your next visit!

April 01, 2026

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Sierra Honda was friendly fast efficient,fast and efficient. Andreh provided my with warranty information updates and also when the car was in service he gave me updates as to when it would be comple More

by rnmrojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez , Andreh

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Apr 02, 2026

Sierra Honda responded

Andreh works incredibly hard to make sure every customer feels informed and well taken care of throughout the entire service process and knowing that his proactive updates on both the warranty information and your vehicle's progress made such a positive impression means everything to us. We'll make sure Andreh and the whole Sierra Honda team see this and we look forward to welcoming you back!

March 10, 2026

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Kevin is great. I have never had a bad experience or interaction with him. He explains what is recommended for my car in a way I understand it. More

by jackiemena88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Adam Lopez

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Mar 10, 2026

Sierra Honda responded

Jackie, Thanks for the great review! We’re thrilled Kevin consistently provides helpful service and clear explanations to keep your visits stress-free!

February 06, 2026

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Everyone is very friendly, and the service was great. Billy helped me get in and out in a very timely fashion. Nice place to go for service. More

by MICHELLE.LYNSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez, Mayra Neria, Tom Redd, Armando Valdez , Emily Dickerson, Billy

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Feb 09, 2026

Sierra Honda responded

Michelle, Thank you for the thoughtful feedback. We’re delighted to hear Billy provided efficient service and that our team made your visit a positive one. Your satisfaction means a great deal to us.

February 01, 2026

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The people here are very knowledgeable, great people skills, value in the crafts man ship More

by dalton0642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez, Edgar Medrano-Hurtado

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Feb 02, 2026

Sierra Honda responded

Dalton, Thank you for the great feedback! We’re pleased to hear our team’s knowledge, people skills, and craftsmanship stood out during your visit. We truly appreciate your kind words and your trust in our work.

January 27, 2026

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I brought my car into Sierra Honda for a warranty repair, and the process was seamless. The service team handled all the paperwork and kept me updated from start to finish. It’s great to see a dealership tha More

by aesparza2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez, Edgar Medrano-Hurtado, Tom Redd, Karen Goodwin, Armando Valdez, Luis Bocanegra, Mike Lott

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Jan 27, 2026

Sierra Honda responded

Thank you so much for taking the time to share this! We're truly grateful that Kevin and our service team provided such a seamless warranty repair experience. Standing behind our vehicles and treating every customer with professionalism is what we believe in, and knowing you felt well-informed throughout the process means a lot to us. We appreciate your recommendation and look forward to serving you again!

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