Vincent Nguyen

My experience with the lease buyout process at this dealership was disappointing, primarily due to the amount of time it took and the pressure I felt to purchase additional products. The process took w dealership was disappointing, primarily due to the amount of time it took and the pressure I felt to purchase additional products. The process took well over two hours, and what should have been a straightforward financing and documentation process became unnecessarily stressful. Vincent was friendly, but unfortunately, he was overly persistent in trying to sell me a warranty and maintenance package. I explained several times that I was only interested in financing my lease buyout, yet he continued to push these additional products. His approach eventually became frustrating and felt aggressive rather than helpful. What concerned me most was being told multiple times that I was lucky to have Joe assisting me because the dealership was not making money by helping with the lease buyout paperwork, and that customers typically need to purchase some type of warranty because that is how the dealership makes money. Comments like these made the interaction feel more like a sales pressure tactic than an effort to provide good customer service. I nearly walked out, but after already spending more than two hours there, I decided to finish the process. Unfortunately, I had to contact the dealership two days later to request copies of my contract and other documents because Vincent had never emailed them to me. After spending so much time at the dealership to complete the lease buyout, I should not have had to chase down my own paperwork afterward. If this is how the dealership handles lease buyouts, I believe customers should be informed upfront about any expectations or requirements. Customers deserve transparency and the freedom to make informed decisions without feeling pressured or intimidated into purchasing products they do not want. They should also be able to count on timely and professional follow-through when it comes to receiving important documents. On a positive note, Joe Rodriguez was excellent. He was professional, courteous, and genuinely made me feel like part of the Honda family rather than just another sale. His partner at the counter, Genosis, was also professional, welcoming, and courteous, with a great smile that made a positive impression. I appreciate Joe and Genosis for their professionalism and customer service. However, the overall experience was overshadowed by the excessive wait, the aggressive sales approach, and the lack of follow-through on sending my documents. I hope management takes this feedback seriously, because customers should feel respected and supported throughout the lease buyout process, not pressured into spending more money or left chasing down their own paperwork afterward. More

by michael Verified Customer Verified Customer

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Muy buen servicio, todo el personal muy amable y resuelven el problema siempre que pueden resuelven el problema siempre que pueden More

by chinitacarias Verified Customer Verified Customer

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Great customer service! They always treat customers with kindness and respect when they ask for questions. They always treat customers with kindness and respect when they ask for questions. More

by uruvalcaba315 Verified Customer Verified Customer

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We had an excellent experience at Sierra Honda, thanks to Luis’s helpfulness, patience, and genuine kindness. He never pressured us, made sure the car was clean and fueled, patiently explained its features, Luis’s helpfulness, patience, and genuine kindness. He never pressured us, made sure the car was clean and fueled, patiently explained its features, and offered continued support by phone or text. Luis personally ensured we felt comfortable and confident before driving away, showing that he truly cared about our satisfaction. His exceptional service made the experience memorable, and we highly recommend him to family and friends. More

by yut_car Verified Customer Verified Customer

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I was greeted promptly by Luis when I walked and he provided great service throughout the whole process provided great service throughout the whole process More

by JEFFREYLONDON225 Verified Customer Verified Customer

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They do not work with people. With a 790 credit score i had to pay $8000 on a buy out of $2050.00.from my lease. With a 790 credit score i had to pay $8000 on a buy out of $2050.00.from my lease. More

by MLJESQUER Verified Customer Verified Customer

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Helpful and welcoming staff. They definitely treat you like family. If I could come again, I would. They definitely treat you like family. If I could come again, I would. More

by kat1106tala Verified Customer Verified Customer

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From the moment I stepped into this business, I felt welcomed; the process was fast and easy, and I was greeted by a representative who was exceptionally helpful. welcomed; the process was fast and easy, and I was greeted by a representative who was exceptionally helpful. More

by YARELIHERRERA301 Verified Customer Verified Customer

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I was really helped when it came to all my questions and concerns. I test drove all the cars I was interested in and was shown and the features of each car in depth and felt very accommodated! He should get concerns. I test drove all the cars I was interested in and was shown and the features of each car in depth and felt very accommodated! He should get a raise seriously! More

by marisalinaolivera Verified Customer Verified Customer

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Luis and Mr de ANGELO WERE GREAT I WAS VERY HAPPY WITH THEIR HELP VERY KIND AND BOTH ANSWER ALL MY QUESTIONS I WOULD RECOMMEND THEM . THEIR HELP VERY KIND AND BOTH ANSWER ALL MY QUESTIONS I WOULD RECOMMEND THEM . More

by FJCUEVAS11 Verified Customer Verified Customer

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