I had previously bought a used car for my son before the
pandemic, so I went back to Sierra Honda years later to see what options they had. I had done my research and visited Honda locations in Pasadena, E
pandemic, so I went back to Sierra Honda years later to see what options they had. I had done my research and visited Honda locations in Pasadena, El Monte, Alhambra, and Cerritos. Even though there weren't as many certified pre-owned vehicles on the lot, the sales team was helpful in my search. Brandon was an excellent sales professional. After speaking to so many other Honda sales reps from other locations, Brandon stood out. I found him to be sincere and genuine, and never pushy. He went above and beyond in helping me purchase a certified pre-owned Honda CRV Hybrid last November. Brandon was communicative and available to answer questions even after I drove the car out of the lot. Months later, Billy from the service department was polite and helpful too. Each time I call, I get help from someone who answers the phone and directs me to the right department. I'm very pleased with my car and the Sierra Honda team in Monrovia. Bravo!
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by Connie M.
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Sierra Honda responded
Connie,
Thank you for this detailed and thoughtful review. We're glad that after visiting several other Honda locations, Brandon's sincerity and no-pressure approach stood out during your search for a certified pre-owned CR-V Hybrid, and that his communication continued well after your purchase. We're also pleased to hear Billy in the service department has been polite and helpful in the months since. We appreciate your continued trust in Sierra Honda of Monrovia.
Eddie Salesman was helpful, the experience went smoothly
and I was a satisfied customer with the car I saw online and wanted.
and I was a satisfied customer with the car I saw online and wanted.
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by valerie.straw
Verified Customer
Verified Customer
Other Employees Tagged:
Eddie Torres (?)
Jun 29, 2026 -
Sierra Honda responded
Valerie,
Thanks so much for this great review! Eddie really made it easy to get exactly the car you had your eye on. Thanks for sharing!
i appreciate Oscar’s respectful and
professional
support! Everyone i spoke with was helpful and i appreciate a business professional attitude without pressure or doing too much!
professional
support! Everyone i spoke with was helpful and i appreciate a business professional attitude without pressure or doing too much!
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by rebcarriaga
Verified Customer
Verified Customer
Other Employees Tagged:
Oscar Linares
Jun 18, 2026 -
Sierra Honda responded
Thank you for sharing such wonderful feedback about Oscar and the entire team! It's great to hear that his respectful and professional support, along with the helpfulness of everyone you spoke with, made for such a comfortable experience without any pressure. That kind of genuine and balanced approach is exactly what we strive for and we look forward to welcoming you back!
Great customer service through the care salesman’s,
Danny, sales manager and finance department. Also a great selection of cars!
Danny, sales manager and finance department. Also a great selection of cars!
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by n
Verified Customer
Verified Customer
Jun 14, 2026 -
Sierra Honda responded
N,
It's great to hear that Danny our sales manager and the finance department all worked together to deliver such a positive experience and that our vehicle selection met your expectations. That kind of consistent excellence across every department is something we are very proud of and we look forward to welcoming you back!
Quick turn around time when I took my car in they were
giving me constant up dates
giving me constant up dates
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by rociorivas27
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2026 -
Sierra Honda responded
Rocio,
It's great to hear that your service was completed quickly and that our team kept you consistently informed throughout the process. That kind of efficient and transparent communication is exactly what we strive for and we look forward to welcoming you back!
Luis was great!
He really made it easy and was attentive, courteous and generous! He bought me snacks when the wait time for financing became too long. My only co
He really made it easy and was attentive, courteous and generous! He bought me snacks when the wait time for financing became too long. My only concern was how long it took financing as they had a very time-consuming customer to deal with.
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by 2sosakids
Verified Customer
Verified Customer
Jun 04, 2026 -
Sierra Honda responded
Thank you so much for this wonderful review! Luis's attentiveness, courtesy, and genuine care for your comfort throughout the entire process is exactly who he is and we are so proud of him. We apologize for the extended financing wait and truly appreciate your patience and understanding. We cannot wait to welcome you back!
This dealership is awesome!
! Elias took care of me as soon as I arrived and was very helpful and I told him straight forward what I wanted and he helped me through the whole pro
! Elias took care of me as soon as I arrived and was very helpful and I told him straight forward what I wanted and he helped me through the whole process of purchasing my vehicle. The staff is very friendly!
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by bramor486
Verified Customer
Verified Customer
Other Employees Tagged:
Armando Valdez, Elías
May 28, 2026 -
Sierra Honda responded
We love that Elias jumped right in and took great care of you from the start. There's nothing better than knowing exactly what you want and having someone in your corner to make it happen quickly and smoothly. We're so glad the whole team made a great impression too! We hope to see you again soon!
Our experience at Sierra Honda was great.
I made an appointment with Karen Goodwin, and she had some vehicles ready for me to look at. Karen was very knowledgably of the vehicles. Edgar also
I made an appointment with Karen Goodwin, and she had some vehicles ready for me to look at. Karen was very knowledgably of the vehicles. Edgar also took us thru the finance part with ease.
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by roknron
Verified Customer
Verified Customer
May 18, 2026 -
Sierra Honda responded
Rocknron,
We're delighted to hear that Karen Goodwin came fully prepared with vehicles ready for your arrival and delivered the knowledgeable, attentive service you deserved. It's equally wonderful to know that Edgar made the finance process smooth and straightforward from start to finish. We'll be sure to pass your kind words along to both Karen and Edgar. Congratulations on your new vehicle, and we look forward to welcoming you back to Sierra Honda of Monrovia!
Danny and Jose were great!
Helped me get into an awesome 2026 Accord sport hybrid with an amazing deal.
Helped me get into an awesome 2026 Accord sport hybrid with an amazing deal.
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by Corey E
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Redd
, Jose and Danny
May 15, 2026 -
Sierra Honda responded
Corey,
It’s great to know Danny and Jose provided excellent service and helped you drive home in your new Accord Sport Hybrid. Enjoy your new ride!
Cancel my insurance they like to me and then later, they
didn’t respond me back. I’m still waiting. No support from Edgar in finance
didn’t respond me back. I’m still waiting. No support from Edgar in finance
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by angieagd
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Sierra Honda responded
We’re sorry to hear about your experience and understand how frustrating it must be to still be waiting for a response. We appreciate your feedback and apologize for the lack of communication regarding your insurance cancellation.