Tom Redd
Tom Redd at Sierra Honda

Tom Redd

Internet Director

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.9
227 Reviews

Languages Spoken

English English

4.9

227 Reviews

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227 Reviews of Tom Redd

July 04, 2026

Dealership Rating
Employee Rating

This is only on a comment on the dealership as a whole, the process just took a significantly longer time than expected, and some of the initial people that we worked with were not extremely the kindest an More

by GPSSLP
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Rosa Martinez

Jul 07, 2026

Sierra Honda responded

Thank you for this feedback. We're sorry the overall process took longer than expected and that your initial interactions didn't reflect the experience we aim for. We're glad Rosa Martinez and Tom were able to turn things around, and we appreciate you recognizing them.

June 28, 2026

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Employee Rating

For the first time, I attempted to shop for my vehicle via email. Sierra Honda was the first dealership who I contacted that took me seriously. Karen responded to my email with an out the door quote, ex More

by luongtdo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin

Jun 29, 2026

Sierra Honda responded

Congratulations on your new Accord! Thank you for this fantastic review, Karen nailed it with that straightforward, out-the-door quote, exactly what you wanted! So glad Sierra Honda earned your business!

June 13, 2026

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Salesman Danny was very pleasant and knowledgeable. When I first looked at the car on June 2 he explained many details of the car. Then when I bought the car on June 12, he took another hour to expla More

by antieann45
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Del Rio , Yiwen Tang, Finance Manager; and Tom Redd, Internet responder

Jun 14, 2026

Sierra Honda responded

Thank you so much for this wonderful review about Danny and John. We love that Danny took the time to walk you through all the details on your first visit and then dedicated another full hour to making sure you knew everything about your new car on the day you purchased it. That is Danny going above and beyond and we are so proud! We hope to see you back again soon!

June 10, 2026

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Quick turn around time when I took my car in they were giving me constant up dates More

by rociorivas27
Service Price Transparency
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Recommend Dealer
Yes
Jun 12, 2026

Sierra Honda responded

Rocio, It's great to hear that your service was completed quickly and that our team kept you consistently informed throughout the process. That kind of efficient and transparent communication is exactly what we strive for and we look forward to welcoming you back!

June 08, 2026

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Employee Rating

10 stars. Great service, easy to handle paperwork on a computer from home. Quick, easy, convenient pickup from the dealer. Thank you! Karen Goodwin is the best More

by StephJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin , Armando Valdez, Yiwen

Jun 09, 2026

Sierra Honda responded

Steph J, Ten stars AND Karen Goodwin is the best, we couldn't agree more and thank you so much! Easy paperwork from the comfort of home, quick and convenient pickup, and Karen making it all come together so perfectly? That is the ultimate car buying experience right there! We cannot wait to welcome you back!

June 07, 2026

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Employee Rating

I had a fantastic experience. My service representative Andre was really professional and helpful. Great customer service is offered every visit. More

by WILLRR321
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 09, 2026

Sierra Honda responded

Will, We're so pleased to hear that Andre's professionalism and helpfulness continue to make such a consistently positive impression on every visit. Delivering great customer service each and every time is exactly the standard we hold ourselves to. We look forward to welcoming you back!

June 04, 2026

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Employee Rating

John and Karen were extremely helpful with my purchase. Both were honest, easy to talk to, and understanding. Tom was easy to work with and very transparent, which I truly appreciate. More

by tairen.truong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Goodwin, John Del Rio , Armando Valdez

Jun 04, 2026

Sierra Honda responded

John, Karen, and Tom are such a fantastic team and we love hearing it! Thank you so much for this great review! Knowing that all three of them came together so well to make your purchase experience so smooth and comfortable means so much to us. We cannot wait to welcome you back!

May 25, 2026

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Employee Rating

Excellent service and care by Vincent. He was very helpful and supported us through the entire process. More

by d.rendler
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Tirado, Vincent Nguyen

May 25, 2026

Sierra Honda responded

Thank you so much for this great review! Vincent is wonderful, and it's so great to hear that his helpfulness and support made the entire process such a positive experience. That is exactly what we love delivering! We'll make sure Vincent hears about this. We hope to see you again soon!

May 17, 2026

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Dealership was very clean, organized and professional. Everyone was very courteous and professional. It was nice to see customers consistently being helped. More

by natalielondon98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Vincent Nguyen

May 18, 2026

Sierra Honda responded

Natalie, We're delighted to hear that the cleanliness, organization, and professionalism of our dealership made such a positive impression. Ensuring every customer feels welcomed and consistently attended to is something our entire team takes great pride in. We look forward to welcoming you back on your next visit!

May 13, 2026

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Employee Rating

Danny and Jose were great! Helped me get into an awesome 2026 Accord sport hybrid with an amazing deal. More

by Corey E
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Medrano-Hurtado , Jose and Danny

May 15, 2026

Sierra Honda responded

Corey, It’s great to know Danny and Jose provided excellent service and helped you drive home in your new Accord Sport Hybrid. Enjoy your new ride!

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