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Stephanie Sanchez
Stephanie Sanchez at Sierra Honda

Stephanie Sanchez | Page 2

Service BDC Representative

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.8
89 Reviews
4.8

89 Reviews

Write a Review

89 Reviews of Stephanie Sanchez

January 20, 2026

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Employee Rating

Very nice costumer service , I’m very pleased with all staff members. Nice resting area. More

by wudongsdu
Recommend Dealer
Yes
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Jan 21, 2026

Sierra Honda responded

That’s such a thoughtful compliment, sounds like the team really made you feel welcome and comfortable. A great customer experience paired with a relaxing space makes all the difference

January 19, 2026

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Employee Rating

Great service. Everyone was very nice, polite and helpful. We leased a beautiful 2026 Honda Civic. More

by MISSMONICAB3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Cisneros, Kevin Eng, Sally Estrada, Adam Lopez, Edgar Medrano-Hurtado, Tom Redd, Robert Tirado, John Del Rio, Mike Lott

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Jan 20, 2026

Sierra Honda responded

We’re so happy our team provided friendly, helpful service and that you’re enjoying your new 2026 Honda Civic. We truly appreciate your business.

December 08, 2025

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Employee Rating

Friendly. Prompt good quality service. Good recommendations for future additional services. It’s good that they Lyft me home and back. More

by jduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Dec 09, 2025

Sierra Honda responded

JDuran, We're really glad our team took great care of you with prompt service and helpful recommendations. And we're happy the Lyft rides home and back worked out well for you, we know it's convenient not having to wait around. Thanks for choosing us, and we look forward to seeing you next time!

December 02, 2025

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Employee Rating

I feel that the service is not as good as it used to be. My car maintenance is covered under the coverage plan, so I don’t need to pay for the service. But just because of that, they wouldn’t provide me More

by 64680812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 03, 2025

Sierra Honda responded

Thank you for taking the time to share your concerns with us. We understand your frustration regarding the transportation arrangements during your recent service visit. We strive to provide convenient service for all our customers, and we regret that your experience did not meet your expectations. Transportation policies can vary based on service type and availability, but we appreciate your feedback as it helps us evaluate how we can better serve our customers. We'd welcome the opportunity to discuss this further with you. Please feel free to reach out to our service manager so we can better understand your situation and work toward a solution. Service Director - Greg Lane (213)477-1800

November 19, 2025

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Employee Rating

Satisfied Customer-Kevin’s professionalism keeps me coming back Sierra is fortunate to have him More

by RSAGNOPLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez , Kevin’s coworker sitting on same cubicle

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Nov 22, 2025

Sierra Honda responded

We’re grateful for your continued confidence in Kevin. His professionalism and dedication truly make a lasting impression, and we’re glad Sierra has him on the team.

November 13, 2025

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Employee Rating

I was impressed with the service and with being informed with what was going to be done thank you More

by fillup21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Nov 14, 2025

Sierra Honda responded

Thank you for your feedback. We're pleased to hear that you were satisfied with the service and communication throughout your visit. Keeping our customers informed is important to us, and we appreciate you recognizing our efforts.

November 06, 2025

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Employee Rating

Sierra Honda is the only place I will ever purchase or lease an automobile. Everyone on staff goes above and beyond to make every customer feel valuable. More

by boogd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez , n/a

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Nov 07, 2025

Sierra Honda responded

We’re so grateful to be your first choice for purchasing or leasing a vehicle! Our team works hard to make every customer feel appreciated, and it’s wonderful to hear that effort shines through. Thanks for being part of the Sierra Honda family!

October 29, 2025

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Employee Rating

The dealership has a good welcoming staff with very informative details about their overall service. More

by julianramirez401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Oct 30, 2025

Sierra Honda responded

Julian, Thank you for the positive feedback! We're glad our staff welcomed you warmly and provided informative details about our services. We appreciate your business and look forward to serving you again!

October 24, 2025

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Employee Rating

Thank you Kevin Eng for your excellent customer service. You were friendly, professional and helpful. I'm grateful to have a reliable dealership. More

by athewayhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Oct 24, 2025

Sierra Honda responded

We're delighted that Kevin Eng provided the excellent customer service with his friendly, professional, and helpful approach. Being seen as your reliable dealership is the highest compliment we could receive. Thank you for your trust and your business, and we look forward to continuing to serve you!

September 27, 2025

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Employee Rating

Oil change should be express & less than an hour or so . Donuts in the counter will be nice. More

by atchk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Sierra Honda responded

Thanks for taking a moment to share feedback about your service visit at Sierra Honda. We're glad you came to see us for your automotive needs, and we look forward to making your next appointment even better.

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