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Tom Alcorn
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Tom Alcorn
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
382 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
37 yrs, 7 mos
Industry Experience
37 yrs, 7 mos
Specialties & Trainings
Master Service Manager and Master Technician
382 Reviews
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382 Reviews of Tom Alcorn
December 27, 2024
after a breakdown on the Turnpike Joe French fit me in as soon as I arrived on the tow truck He arranged for a rental car and worked with me and Valvoline who had overfilled my oil Car was repaired and soon as I arrived on the tow truck He arranged for a rental car and worked with me and Valvoline who had overfilled my oil Car was repaired and waiting for me when I returned More
by Leslie Graham
Verified CustomerOther Employees Tagged: Joe French
December 09, 2024
Kim Wolfram is a dedicated customer service advocate. When bringing a vehicle for service she makes the process quick and easy. Keeps you in the loop at all phases of service process! Thank you! When bringing a vehicle for service she makes the process quick and easy. Keeps you in the loop at all phases of service process! Thank you! More
by Joe
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Sean Bradford, Jeremy Webster, Shelby Wiley, Brandon Bart, Alisea Kight
December 06, 2024
Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More
by jacobdejean
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Rob Simon, Brandon Bart, Gavin Fano, Anthony Thurman Jr
November 30, 2024
Klaben is a Top Notch Dealership. The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank Yo The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank You! More
by JERRY.SCHNEIDER12
Other Employees Tagged: Mike Brandvold, Sean Bradford, Shelby Wiley, Brandon Bart
November 29, 2024
Klaben service is the best and my service rep Mona Crooks is great she always does her best. is great she always does her best. More
by DALLASLHOLCOMB
Other Employees Tagged: Mike Brandvold, Mona Crooks, Carl Bujorian, Sean Bradford
November 20, 2024
The main reason I continue to return to Klaben to have my car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidenc car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidence that my car will be fixed correctly the first time and that all necessary repairs will be found and addressed. She communicates with me openly and in a timely fashion. She is thorough and efficient. She knows what she is doing, and she knows how to get it done. In addition, Tom Alcorn, Service Manager, has done so much for me along the way that I have to say thanks to him too. He has on any number of occasions gone way beyond the call of duty. Like the time he personally got his hands dirty adjusting an issue on my car that Klaben had no responsibility for. Anyhow, being treated like this is why I return. I wish I personally knew the Techs who have worked on my car, because I want to include them too in my gratitude for a job well done, and my respect for their knowledge and hard work More
by acdavis
Other Employees Tagged: Mona Crooks
November 13, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11+ years now. Hig They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11+ years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
October 28, 2024
Gavin always keeps me updated when my car is in for service and is always very sincere and apologetic if he doesn't have an answer and says he would check into it and get back with me. service and is always very sincere and apologetic if he doesn't have an answer and says he would check into it and get back with me. More
by bstrig
Other Employees Tagged: Kim Wolfram, Richard Klaben, Christine Klaben, Jennifer Bowen, Sean Bradford, David Klaben, Angela Mazzagatti, Gavin Fano
October 24, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
October 19, 2024
This dealership makes sure you understand repairs being done, makes sure they are done correctly and that you are satisfied. They keep you updated. done, makes sure they are done correctly and that you are satisfied. They keep you updated. More
by bstrig
