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Tom Alcorn
Tom Alcorn | Page 43
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
433 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
38 yrs, 10 mos
Industry Experience
38 yrs, 10 mos
Specialties & Trainings
Master Service Manager and Master Technician
433 Reviews
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433 Reviews of Tom Alcorn
August 05, 2016
How buying should be Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will continue my business here and refer everyone I can. More
by Louis
Other Employees Tagged: Tyler Kline
July 27, 2016
Always top notch Klaben always does a great job and they make me feel like I am a valued customer. Service manager called me later on to make sure that my issue was re Klaben always does a great job and they make me feel like I am a valued customer. Service manager called me later on to make sure that my issue was resolved. More
by AB
Verified CustomerJuly 21, 2016
It was good Nice relaxing experience. Not pushed into anything. And that is nice. So I pass the news on to family and friends. The long term employees says a lot. Nice relaxing experience. Not pushed into anything. And that is nice. So I pass the news on to family and friends. The long term employees says a lot. More
by tlk7676
Other Employees Tagged: Kim Wolfram, Artie Gissinger , Mike Cooney
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
Other Employees Tagged: Kim Wolfram, Carl Bujorian
July 06, 2016
Very helpful, caring, and friendly service and sales! Unfortunately, our daughter's car needed a new engine, so we ended up in need of new car for her. The Service Department (Duane Taylor and Tom Alcorn Unfortunately, our daughter's car needed a new engine, so we ended up in need of new car for her. The Service Department (Duane Taylor and Tom Alcorn) helped our daughter understand what the problem was and offered to have a salesperson help. Buddy Moore was very helpful in finding us a car for our daughter that fit our financial needs. Thank you very much. The whole process, thought unexpected, was very smooth and helpful. Jan and Pete Schwager More
by peter.schwager
Other Employees Tagged: Richard "Buddy" Moore, Duane Taylor
July 04, 2016
Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More
by SEB92KNIGHT
Other Employees Tagged: Mike Brandvold, Joe French, Carl Bujorian , Jason DeMarco, Eric Dyer
July 03, 2016
Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More
by jlp1977
Other Employees Tagged: Jason DeMarco, Anthony Wilson, Richard Klaben.
June 15, 2016
60,000 mile checkup and recall I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it might be the shocks. Joe is very professional and listens to all concerns and makes notations about them. I feel very safe taking my car to Klaben for service. Turns out my shocks were leaking and they fixed that issue and because of the recall, I was given a free rental for the day. Tom Alcorn also got involved and they both made sure the car was serviced and I was taken care of. I really appreciate them both and respect their professional opinions. More
by GREENTHUMB353
Other Employees Tagged: Joe French
June 12, 2016
Very accommodating I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even t I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even though everything was not ideal with the service they more than made up for it in the end. They took my concerns seriously and tried their hardest to make things right. More
by KRISTA4306
Other Employees Tagged: Mike Brandvold
May 25, 2016
Updates I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to go here. More
by KLP1617
Other Employees Tagged: Mona Crooks
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