Tom Alcorn | Page 42

Klaben Ford Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyo Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyone at Klaben is so nice and helpful. Would always recommend them. More

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Always a satisfied customer Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Fl Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Flaben anytime More

by J.P Verified Customer Verified Customer

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Car detailing Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My c Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My car looks and smells brand new and I couldn't be more pleased! Thank you to Tom Alcorn for making this happen! More

by CSTAHL3578 Verified Customer Verified Customer

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Fixed fast and right Bought a new f150 ( they gave me a unbelievable deal) about the third day noticed a part of my dash was loose called my salesman guys Ty Davis and Ch Bought a new f150 ( they gave me a unbelievable deal) about the third day noticed a part of my dash was loose called my salesman guys Ty Davis and Chris Moldas. They had me in service with Tom Alcorn he took my truck,about ten minutes later back and fixed. He said a clip came off had Dawayne fix it easy as that. Only place to go. More

by firegav Verified Customer Verified Customer

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Best in Service When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less t When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less than 5 persons greet us or assisted in getting our vehicle in for service. Kyle Sott repaired our hood latch while our vehicle was still in the service lane. He had the latch repaired in less than 2 minutes. By the time Kyle had checked all of our Lincolns lights and under-hood fluid levels our service advisor was ready to complete our service documents. This was the first time we had Don Xu as a service writer. Don is a really personable service advisor. We were discussing the pronunciation of has last name and he began telling my wife and I about his family and even showed us pictures of his wife and kids. Don Xu had our Lincoln in serviced and washed in less than 1 1/2 hours. It doesn't get any better than that. What a great place to do business! More

by HOTROCK100 Verified Customer Verified Customer

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Right a wrong It took a bit for my F-15 to get fixed. I was finally heard and now my car is running great no problems at all. They took very good care of me and mad It took a bit for my F-15 to get fixed. I was finally heard and now my car is running great no problems at all. They took very good care of me and made sure I was told about everything that was going on with the whole process. The issues I had with service was rectified. I couldn't be happier! More

by jfleck170 Verified Customer Verified Customer

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Had a recall, no problem My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the the one next day fixed the other, both were done in a great timetable. Eric made everything easy fast and efficient. Also had a question about the dash on my daughters car Tom Alcorn gave great advice I was able fix it right away. The team at Klaben is awesome what else can I say. More

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Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More

by honeybeemonica Verified Customer Verified Customer

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Absolutely the BEST customer service I have experienced. I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly th I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly the best sales rep we have EVER had the pleasure of dealing with. He went completely above and beyond to accommodate us and make sure we had the best service and experience. More

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Great service with friendly staff. Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional. More

by ALIPOT Verified Customer Verified Customer

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