Tom Alcorn | Page 42

Best in Service When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less t When you enter the Klaben service facility it is bright and clean. The service lane was entirely full of vehicles and their owners. We had no less than 5 persons greet us or assisted in getting our vehicle in for service. Kyle Sott repaired our hood latch while our vehicle was still in the service lane. He had the latch repaired in less than 2 minutes. By the time Kyle had checked all of our Lincolns lights and under-hood fluid levels our service advisor was ready to complete our service documents. This was the first time we had Don Xu as a service writer. Don is a really personable service advisor. We were discussing the pronunciation of has last name and he began telling my wife and I about his family and even showed us pictures of his wife and kids. Don Xu had our Lincoln in serviced and washed in less than 1 1/2 hours. It doesn't get any better than that. What a great place to do business! More

by HOTROCK100 Verified Customer Verified Customer

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Right a wrong It took a bit for my F-15 to get fixed. I was finally heard and now my car is running great no problems at all. They took very good care of me and mad It took a bit for my F-15 to get fixed. I was finally heard and now my car is running great no problems at all. They took very good care of me and made sure I was told about everything that was going on with the whole process. The issues I had with service was rectified. I couldn't be happier! More

by jfleck170 Verified Customer Verified Customer

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Had a recall, no problem My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the the one next day fixed the other, both were done in a great timetable. Eric made everything easy fast and efficient. Also had a question about the dash on my daughters car Tom Alcorn gave great advice I was able fix it right away. The team at Klaben is awesome what else can I say. More

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Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More

by honeybeemonica Verified Customer Verified Customer

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Absolutely the BEST customer service I have experienced. I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly th I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly the best sales rep we have EVER had the pleasure of dealing with. He went completely above and beyond to accommodate us and make sure we had the best service and experience. More

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Great service with friendly staff. Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional. More

by ALIPOT Verified Customer Verified Customer

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Awesome Not my first time and won't be my last Kenny knows best you tell him what you want and he will find it always makes sure you are completely satisfied Not my first time and won't be my last Kenny knows best you tell him what you want and he will find it always makes sure you are completely satisfied and happy with your choice.....I absolutely love Kenny and would recommend him to anyone in search of a new vehicle More

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Joe in service Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , an Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , and new wipers were done before I knew it. Gene G More

by GGGOLFPRO Verified Customer Verified Customer

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Excellent service The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. More

by Eric CHARGER Verified Customer Verified Customer

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Respect and Dignity throughout the process This really is an amazing team of individuals working together to make every visit as painless as possible. When there is a problem the service team g This really is an amazing team of individuals working together to make every visit as painless as possible. When there is a problem the service team goes above and beyond to fit your needs. When you leave you aren't just another customer that has left the building but you leave as a new member of the Ford Family. More

by S.Zura Verified Customer Verified Customer

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