Shelby Wiley

Great services, great people, all the workers are very friendly and helpful. Make me feel very comfortable friendly and helpful. Make me feel very comfortable More

by yimike1 Verified Customer Verified Customer

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Mona is always personable and efficient. Great communication. She always is very thorough in making sure my service visits cover everything my truck needs. Great communication. She always is very thorough in making sure my service visits cover everything my truck needs. More

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Klaben did a great job on my 19 Escape's routine maintance. Rob was attentive and communicative. maintance. Rob was attentive and communicative. More

by jcbenchek Verified Customer Verified Customer

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Klaben is all about their customers. Service is personalized and exceptional. Shelby in service is knowledgable and super friendly Service is personalized and exceptional. Shelby in service is knowledgable and super friendly More

by mtdisanto Verified Customer Verified Customer

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I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More

by fairyrain826 Verified Customer Verified Customer

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Anthony Thurman, Aaron Heinlein and Shelby Wiley all helped me with my recent truck repairs. Anthony sent me an excellent e-mail with an outline of the repairs needed. Aaron kindly explained some of t helped me with my recent truck repairs. Anthony sent me an excellent e-mail with an outline of the repairs needed. Aaron kindly explained some of the technical details. Shelby showed great patience while we figured out my phone problem, I'm grateful to all of them for their superb professionalism. The service technicians are unsung and anonymous, but I'd like to thank them for always fixing what they set out to fix. I've never had a problem with the repairs of the Klaben team in the five years I've been bringing my truck there. More

by rosablanchefleur Verified Customer Verified Customer

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I drove 45 minutes from Youngstown to buy my vehicle @ Klaben Ford Lincoln & continue to have it serviced at that location although there is a Lincoln service center closer to my home in Warren, Ohio. Fe Klaben Ford Lincoln & continue to have it serviced at that location although there is a Lincoln service center closer to my home in Warren, Ohio. Feeling comfortable & valued as a customer means alot & the interactions I have had with various employees has been outstanding. People greet you with a smile,ask how you are doing .Comfortable waiting area, snacks, tv & clean restrooms.How many places do that anymore?? Willingness to help & expedient service is a plus! I've had nothing but positive experiences ! You get what you pay for & alot more!Great customer service, as always! More

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Professional staff and the facility was very organized. Highly recommended. Not used to such good service Highly recommended. Not used to such good service More

by Old dog Verified Customer Verified Customer

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Shelby was conscientious and accommodating. When there was a delay, she promptly informed me and got me a loaner. Thank you! When there was a delay, she promptly informed me and got me a loaner. Thank you! More

by P.sandy8708 Verified Customer Verified Customer

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