Mike Robinson
Mike Robinson at Ken Ganley Ford Norton
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Mike Robinson

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
10 Reviews
4.7

10 Reviews

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10 Reviews of Mike Robinson

December 19, 2024

Dealership Rating
Employee Rating

Very timely on appointments. And the staff is courteous and well informed. Price structure is competitive More

by dan_shultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Dan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 21, 2024

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

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Employee Rating

I have dealt with them for the past 7+ years and most of the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking More

by Dmetheney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Scott Spath

Dec 16, 2024

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 11, 2024

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Very attentive, very knowledgeable. Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best tr More

by captainjacks33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 20, 2024

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Great service and the employees treat customers with kindness and respect I will recommend the service department More

by Lwalkerpro.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

Nov 22, 2024

Ken Ganley Ford Norton responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 18, 2024

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The best Service Department around, Always quick, and efficient. You guys are the Best!!!! Keep it up!! More

by jkircenbauer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 29, 2024

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I made my service appointment online, it was quick and easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called a More

by robbbyr
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Ken Ganley Ford Norton responded

Thank you, Robby, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 12, 2024

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Employee Rating

Mike in service was amazing person to work with. Very helpful and great dealing with the previous shop that screwed up my car. Highly recommend dealing with Mike. Will make the drive from canton More

by verlintina13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2024

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

September 15, 2024

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Employee Rating

Great fast and professional service. I will continue to use their services because they are great More

by Bel311
Recommend Dealer
Yes
Sep 15, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

September 11, 2024

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Employee Rating

Everyone I dealt with was very professional and helpful. They continued to work on my truck until the problem was resolved. The work was done on a timely basis. Very Satisfied!! More

by pambadg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Sep 12, 2024

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 15, 2024

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Employee Rating

Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More

by Arbor_luv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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