Melissa Gibson
Melissa Gibson at BMW of West Chester
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Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
178 Reviews
4.9

178 Reviews

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178 Reviews of Melissa Gibson

November 16, 2024

Dealership Rating
Employee Rating

I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More

by djlane16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Pierce/ Snyder

Nov 18, 2024

BMW of West Chester responded

We are gratified to hear our service department delivered the professional and transparent experience we always strive for here at BMW of West Chester!

November 16, 2024

Dealership Rating
Employee Rating

Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e More

by mzosiecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Nov 18, 2024

BMW of West Chester responded

Rob was one of the best! We appreciate your kind words. We strive to continue the consistent service you have received in the past.

November 13, 2024

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Employee Rating

Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I More

by RAMINDERCHATHA
Service Price Transparency
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Recommend Dealer
Yes

November 13, 2024

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Great service I was send a video of the status of my vehicle explaining what was needed. More

by KRISTAANNK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 13, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with your service experience and found our technician video informative. Many thanks for choosing BMW of West Chester

November 04, 2024

Dealership Rating
Employee Rating

Friendly, knowledgable, accommodating and professional. Lauren wanted to help me and fully understood what I would need for both of us to be happy. More

by abv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the knowledgeable. accommodating and professional purchase experience delivered by Lauren. Many thanks for choosing BMW of West Chester!

October 21, 2024

Dealership Rating
Employee Rating

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 22, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the respectful performance of our service team here at BMW of West Chester!

October 02, 2024

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Employee Rating

Very sad that I have to CHALLENGE the bill (itemized detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BM More

by jeffmoorej30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 01, 2024

Dealership Rating
Employee Rating

Great customer service as always, we are happy to be return customers at BMW of West Chester! More

by jason.showers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of West Chester responded

We are thrilled to hear you have continued to be so pleased with the performance of our service team here at BMW of West Chester!

October 01, 2024

Dealership Rating
Employee Rating

I couldn’t be more impressed with Melisssa from the moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made More

by pinderkul127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the knowledgeable and attentive service experience delivered by Melissa. Many thanks for choosing BMW of West Chester!

September 26, 2024

Dealership Rating
Employee Rating

Melissa and the staff are always so helpful and informative. Melissa keeps me updated throughout the process and let’s me know what to expect. Always a great experience! More

by rasheeda.m.swiggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the performance of Melissa and our team here at BMW of West Chester for your recent service visit.

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