Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
198 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

20 yrs, 8 mos

4.6

198 Reviews

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198 Reviews of Jonathan Stein

February 18, 2026

Dealership Rating
Employee Rating

Great friendly service, attention to detail and my concerns. Service provided same day no hassle. More

by Nubian1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 18, 2026

Russ Darrow Honda responded

Your kind words brighten our day. We’re pleased our team addressed your concerns with friendly, detail-oriented care and provided hassle-free same-day service. Thank you for trusting Honda with your CR-V. George Matthews george.matthews@russdarrow.com

February 16, 2026

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Employee Rating

Great service from Jon and his Sunday team. Price was also great for the services I received. More

by Shaunakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2026

Russ Darrow Honda responded

Wonderful to know Jonathan and our Sunday crew provided you with excellent care on your Honda CR-V Hybrid. We’re pleased the service quality and pricing met your expectations. We appreciate your five star feedback and look forward to helping again. George Matthews george.matthews@russdarrow.com

February 15, 2026

Dealership Rating
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Everything was great except that it took 2. 5 hours to get my oil change/tire rotation done even tho I had an appt More

by DEALKRATS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 16, 2026

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 15, 2026

Dealership Rating
Employee Rating

I truly enjoyed working with her… she’s good at what she’s doing. She has a great personality she’s a keeper More

by Yolanda H
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Maddie Wojciechowski , Adriana Perez, Malcolm and I’m trying to work with Ms. Bridgette Hill right now

Feb 15, 2026

Russ Darrow Honda responded

We’re delighted you had such a positive experience with our service team member during your CR-V visit. Your five-star rating means a lot to us. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 12, 2026

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Employee Rating

Great service Didn’t take too long Rental provided for the day Great video to show old and new parts that were replaced. Great price More

by FRANCJROGERS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski , Adriana Perez

Feb 12, 2026

Russ Darrow Honda responded

It’s great to know your Honda Pilot service went smoothly with a quick turnaround and a courtesy rental for the day. We’re glad the video walk through of replaced parts gave you clear insight and that the pricing met your expectations. We appreciate the chance to serve you and look forward to helping again. George Matthews george.matthews@russdarrow.com

February 08, 2026

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Very horrible experience spent days trying to get them to fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery More

by sheniqua c
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: George Matthews, AL COBB

Feb 11, 2026

Russ Darrow Honda responded

Sheniqua, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

Feb 11, 2026

Russ Darrow Honda responded

Sheniqua, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

February 03, 2026

Dealership Rating
Employee Rating

Russ Darrow is a very pleasant place if you’re waiting for service! The people all all very pleasant. I even got a surprise car wash! I thought it was too cold. I really needed it. More

by PRONANNY111
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Russ Darrow Honda responded

Thank you for the 5-star review. We’re glad Jonathan and our team made your wait comfortable. It’s great the surprise car wash warmed up your Honda CR-V on that chilly day.

January 30, 2026

Dealership Rating
Employee Rating

Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians More

by CARL.C.MEREDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 19, 2026

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Great one always get me for car service the same day or the next day. More

by SMITHNIESHA27
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Recommend Dealer
Yes
Jan 19, 2026

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 12, 2026

Dealership Rating
Employee Rating

I have only had service completed at Russ Darrow. Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great! More

by maryalancour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jan 12, 2026

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

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