John Kirchenbauer

Great fast and professional service. I will continue to use their services because they are great I will continue to use their services because they are great More

by Bel311 Verified Customer Verified Customer

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Nice people who know what are doing Decent prices. Delivered on time. Convenient location. Will visit again. Delivered on time. Convenient location. Will visit again. More

by Miketurner11140 Verified Customer Verified Customer

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They were fixing my car under a warranty that I had purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until ti purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until time for me to pick up my vehicle. When I got there, Scott was long gone, and when I asked why I was paying for a part that should have been covered by the warranty, my options were to either pay it or wait until the next day and talk to Scott. We asked for a manager, and some guy came out of an office. He got irate with my boyfriend. He said that the warranty company wouldn't cover the timing chain that needed to be replaced because it was stretched, and that I would have to pay for it. I had spoken with the warranty company on the way to the dealership, and they had no notes or anything about a timing chain. The man told me to call the warranty company right there, so I did, and he got really irate. He told me and my boyfriend to just leave. My boyfriend said to give us our keys and we would. The man opened their key box, throwing a bunch of customer's keys all over the floor, hitting my boyfriend's legs with some, and got my keys out of the box. He shoved the key into my boyfriend's face, so we got my car and left. I will never go back. I'll find another ford dealership. This is not the way to treat a customer who was simply questioning why the warranty company was not contacted about a covered part. More

by ssanderson1978 Verified Customer Verified Customer

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Sean Pangburn was extremely helpful and knowledgeable. He made the process super easy. Would highly recommend! He made the process super easy. Would highly recommend! More

by nickthom2020 Verified Customer Verified Customer

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Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More

by Arbor_luv Verified Customer Verified Customer

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The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly recommend! More

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Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. deal with bought our last 2 cars there. More

by srowles61 Verified Customer Verified Customer

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Everyone we dealt with from the salesman’s to the finance team were friendly and easy to work with. team were friendly and easy to work with. More

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March 13, 2023 My experience at Ganley was profoundly challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipp challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipped with water jackets between the cylinders, has been identified to fail, leading to antifreeze leakage into the cylinders and subsequent engine failure. This issue has prompted a pending class action lawsuit. Despite consulting multiple attorneys who indicated the potential lengthiness of the legal process, I found waiting intolerable given the urgency of my situation. Transitioning to my interactions with the Ganley team, initial impressions were positive with a friendly atmosphere. However, matters took a different turn during discussions on pricing. Initially, a rough estimate of $8,000 was provided. Following negotiation and my emphatic assertion that the issue was not of my making, given the vehicle's modest mileage of 73,000, I was eventually quoted a final price of $4,500, inclusive of all expenses. Concurrently, Ford Customer Service Center offered $5,000 in assistance, bringing a sense of relief. Regrettably, Ganley subsequently reneged on their initial offer. The representative who initially quoted $4,500 later claimed it was for parts only, contradicting her previous statement. This inconsistency was concerning, indicating possible miscommunication or misrepresentation within the dealership. Again, I sought legal advice. Afterall, I had two separate calls with the quoted price. In the end the legal battle would have cost more than the $2300 for the work to be completed. At this point I reached out to General Manager Tom Yerace, who assured me that he would get to the bottom of it all. He did not! I was given over to John Kirchenbauer, the service manager. Subsequently, communication delays ensued, stretching what was supposed to be a swift resolution into a prolonged ordeal lasting weeks and eventually months. Despite my inquiries, obtaining a detailed breakdown of costs, encompassing parts and labor, proved challenging. When I finally received a breakdown, the total exceeded $7,200, far surpassing the initial quote. Notably, now the discrepancy between Ganley's online prices and warranty pricing. Ford Customer Service Representative Jenae Gaston reached out to Ganley about this pricing and was ignored. Her understanding was that warranty pricing should have been less than wholesale or online pricing for parts. This obviously raised significant doubts regarding the dealership's transparency and integrity. Moreover, upon collecting the vehicle post-repair, I encountered an unexpected issue with the control screen. Despite assurances from the mechanic that it was unrelated to the engine repair, the proposed diagnostic fee of $170, along with an anticipated additional $800 for the suspected part replacement, were unwelcome surprises. Reluctant to engage Ganley further, I resolved the screen issue independently with simple troubleshooting, underscoring the dealership's questionable diagnostic practices and pricing policies. In a fortuitous turn of events, a brief consultation with online resources, particularly instructional videos on YouTube, provided invaluable insights. Following straightforward instructions, I successfully resolved the control screen issue within minutes, circumventing the need for Ganley's costly diagnostic services. This experience further emphasized the importance of consumer empowerment and resourcefulness in navigating challenging situations. In summary, my experience with Ganley Ford has been marked by frustration, disappointment, and a profound lack of confidence in their integrity and professionalism. I am compelled to share this account widely, hopeful that it catalyzes necessary improvements within the dealership's practices and customer service standards. Respectfully, Shawn Zavodney More

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Gavin made the car buying experience easy. He answered all my questions and made the experience so much less stressful He answered all my questions and made the experience so much less stressful More

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