David Klaben | Page 26

I love this place. I took my highlander car to do touch ups and they did an excellent job. The manager and staff were kind and friendly. I felt home. I will go back I took my highlander car to do touch ups and they did an excellent job. The manager and staff were kind and friendly. I felt home. I will go back for sure to that place when and if needed. More

Print

From Rich Klaben to Scott Burghardt, to Christine Klaben, Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family t Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family to me and that’s why I’ll always return to Klaben. I have to say Scott Burghardt is a real professional even though I tried throwing him off his game at times, (Jokingly of course) he remained vigilant, courteous and professional. Thanks to David Klaben for recommending him to me. I highly recommend Klaben for their atmosphere of respect for their customers and themselves. Can’t leave out the Service department Tom Alcorn and Sean are top notch Managers who I enjoy thoroughly in our conversations. They really go above and beyond to make my service appointments go smoothly. From Mario, to Kim, Mona, Mike and all the rest of their team - Congratulations ! Always remember, like I did with Nestle “Be consistent and fair with whoever you come into contact with” That mindset is what taught me that people -everything, whether it’s business, manufacturing or customer service - A company is only as good as the people who work there. Treat them with respect and it will come back to you two fold. Thanks for all your efforts as I truly appreciate you all. John and Becky Trigilio More

by jjtjr57 Verified Customer Verified Customer

Print

The Klaben Group is a professional organization from the top to the bottom. This is extremely rare for a business today! (BTW this is my wife’s fourth Explorer Limited from the Klaben Group) top to the bottom. This is extremely rare for a business today! (BTW this is my wife’s fourth Explorer Limited from the Klaben Group) More

Print

Exceptional service. Kind and thoughtful team. Took time with me to make the right decision about which tires to choose. Kind and thoughtful team. Took time with me to make the right decision about which tires to choose. More

by Reneeswish Verified Customer Verified Customer

Print

From start to finish, Klaben Ford made my car buying experience easy. Knowledgeable and patient Sales made me feel comfortable and allowed me to make the best decision that works for me. Scott B. was fa experience easy. Knowledgeable and patient Sales made me feel comfortable and allowed me to make the best decision that works for me. Scott B. was fantastic! Love my new Explorer! More

Print

When you pull up in a 13 year old Honda Fit to a Lincoln dealership, you might wonder if you’ll get treated differently. That was NOT the case at Klaben. Not only did they not judge me, they made me feel dealership, you might wonder if you’ll get treated differently. That was NOT the case at Klaben. Not only did they not judge me, they made me feel just as important as any customer. My salesman, Scott, was awesome. He listened to what I wanted, had me test drive a couple options. And although I didn’t buy that first day, Scott continued to search to find a vehicle that was perfect for me, in the price range I was hoping for. Plus, huge kudos to Klaben for not adding money to their MSRP for environments factors. Thanks for being awesome and not judging a book by its cover! More

Print

Although rating the people above topnotch, I must say the ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodat ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodating and friendly. We have dealt with the sales team, service team and Quicklane across the street. Can't say enough about this dealership-they make you feel like family. You will not be disappointed. More

by bstrig Verified Customer Verified Customer

Print

As soon as I arrived Jennifer was waiting for me. She was so pleasant to work with and had many answers to my questions. Very knowledgeable in her work. After the the sale I felt like I made a new She was so pleasant to work with and had many answers to my questions. Very knowledgeable in her work. After the the sale I felt like I made a new friend. Great place to deal with. More

Print

Louis and David were very helpful through the whole order and sales process. Louis kept us updated regarding the status of our build and let us know as soon as our vehicle was available for us to pickup. Ove and sales process. Louis kept us updated regarding the status of our build and let us know as soon as our vehicle was available for us to pickup. Overall very efficient and great experience at Klaben. More

by philipjallan Verified Customer Verified Customer

Print

I cannot say enough goods things about this dealership. I am 64 and have bought many cars over the years. I hated walking into any dealership as a single woman because I was always treated like an inexperi I am 64 and have bought many cars over the years. I hated walking into any dealership as a single woman because I was always treated like an inexperienced car buyer. Buying a car was not a good experience. Now, I believe I have found the best car buying experience ever at Klaben in Kent, Ohio. They do not jack up prices, they have availability of cars, the nicest and knowledgeable sales specialists, plus I do not have to put money down to hold a car or special order. OMG, I would definitely check out this dealership for Fords, Lincoln and used vehicles. More

by mmaymitro Verified Customer Verified Customer

Print