Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 22

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

January 17, 2024

Dealership Rating
Employee Rating

Sean did an excellent job and on the ball to answer an questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but More

by retcoop77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sean Pangburn

Jan 18, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback!

January 17, 2024

Dealership Rating
Employee Rating

Great dealgood qualityand and friendly staff that are ready to help with any thing you may need More

by CAMAROKIDRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 17, 2024

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2024

Dealership Rating
Employee Rating

Joe was helpful with choosing my f150 but the dealership overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that w More

by Sumer11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Peticca

Jan 18, 2024

Ken Ganley Ford Norton responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 18, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jan 18, 2024

Ken Ganley Ford Norton responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 17, 2024

Dealership Rating
Employee Rating

Everyone that works there is very skilled at their job. They do a great job of making you feel welcome and meeting your needs! More

by Hmkirchenbauer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2024

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 08, 2024

Dealership Rating
Employee Rating

Christan was super great and really easy to work with. He handled the large crowd we had and multiple car sales beautifully. More

by Cassie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Rodriguez

Jan 08, 2024

Ken Ganley Ford Norton responded

Cassie, Thank you for taking the time to share your thoughts on working with Christian and our team. We're glad to hear we delivered such a great experience!

January 08, 2024

Dealership Rating
Employee Rating

Friendly knowledge easy to work with was not pushy and treated us like we was family More

by Diesel12573.et
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes , Christian Rodriguez

Jan 08, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2024

Dealership Rating
Employee Rating

Very professional, courteous and knowledgeable people to deal with, our car buying experience was very positive, Austin was very helpful, can’t say enough good things for the whole experience, thank you ! More

by Satisfied100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Jan 07, 2024

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

January 03, 2024

Dealership Rating
Employee Rating

Fez and the team lead were accommodating, respectful, attentive and flexible to work around my availability. Finance work was well prepared, and efficient too. More

by Timothy.pace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Jan 03, 2024

Ken Ganley Ford Norton responded

Timothy, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 02, 2024

Dealership Rating
Employee Rating

Desmond and the entire Ken Ganley team were an absolute pleasure to work with. I would absolutely do business with them again in the future!! More

by micahschumacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Jan 02, 2024

Ken Ganley Ford Norton responded

Micah, Thank you for sharing your experience with us! We're happy to hear it went well working with Desmond, and truly appreciate your feedback!

January 02, 2024

Dealership Rating
Employee Rating

Jennifer was THE BEST, most helpful salesperson. About 75% happy with the trade in value I was given. All in all a very good experience. More

by dmomn8r
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham

Jan 02, 2024

Ken Ganley Ford Norton responded

We are very happy to hear that Jennifer provided you with such a positive experience during the purchase of your new vehicle! We sincerely value your business and look forward to your next visit.

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