Sean did an excellent job and on the ball to answer an
questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but
questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but was well worth the drive for the service and help we received.
Thank you again for making it personal.
Sincerely, Tim Cooper
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by retcoop77
Verified Customer
Verified Customer
Jan 18, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback!
Great dealgood qualityand and friendly staff that are
ready to help with any thing you may need
ready to help with any thing you may need
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by CAMAROKIDRS
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.
Joe was helpful with choosing my f150 but the dealership
overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that w
overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that was 1/4 the price cheaper then what ken ganley's service department. Just scared into a 3,000 dollar extended warranty add on for something they said bank required but bank said did not require for said deal. I will never be back again and will buy from Sarchione again before going back. If I could do negative stars I would as this is the 2nd time my fiance and I feel we were taken advantage of and overpriced.
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by Sumer11
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe Peticca
Jan 18, 2024 -
Ken Ganley Ford Norton responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jan 18, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Jan 18, 2024 -
Ken Ganley Ford Norton responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Everyone that works there is very skilled at their job.
They do a great job of making you feel welcome and meeting your needs!
They do a great job of making you feel welcome and meeting your needs!
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by Hmkirchenbauer1
Verified Customer
Verified Customer
Jan 17, 2024 -
Ken Ganley Ford Norton responded
Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Christan was super great and really easy to work with.
He handled the large crowd we had and multiple car sales beautifully.
He handled the large crowd we had and multiple car sales beautifully.
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by Cassie
Other Employees Tagged:
Christian Rodriguez
Jan 08, 2024 -
Ken Ganley Ford Norton responded
Cassie, Thank you for taking the time to share your thoughts on working with Christian and our team. We're glad to hear we delivered such a great experience!
Friendly knowledge easy to work with was not pushy and
treated us like we was family
treated us like we was family
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by Diesel12573.et
Jan 08, 2024 -
Ken Ganley Ford Norton responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Very professional, courteous and knowledgeable people to
deal with, our car buying experience was very positive, Austin was very helpful, can’t say enough good things for the whole experience, thank you !
deal with, our car buying experience was very positive, Austin was very helpful, can’t say enough good things for the whole experience, thank you !
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by Satisfied100
Other Employees Tagged:
Austin Temsey
Jan 07, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!
Fez and the team lead were accommodating, respectful,
attentive and flexible to work around my availability. Finance work was well prepared, and efficient too.
attentive and flexible to work around my availability. Finance work was well prepared, and efficient too.
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by Timothy.pace
Jan 03, 2024 -
Ken Ganley Ford Norton responded
Timothy, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Desmond and the entire Ken Ganley team were an absolute
pleasure to work with. I would absolutely do business with them again in the future!!
pleasure to work with. I would absolutely do business with them again in the future!!
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by micahschumacher
Jan 02, 2024 -
Ken Ganley Ford Norton responded
Micah, Thank you for sharing your experience with us! We're happy to hear it went well working with Desmond, and truly appreciate your feedback!
Jennifer was THE BEST, most helpful salesperson.
About 75% happy with the trade in value I was given. All in all a very good experience.
About 75% happy with the trade in value I was given. All in all a very good experience.
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by dmomn8r
Other Employees Tagged:
Jennifer Fincham
Jan 02, 2024 -
Ken Ganley Ford Norton responded
We are very happy to hear that Jennifer provided you with such a positive experience during the purchase of your new vehicle! We sincerely value your business and look forward to your next visit.