Fast easy accessible for service Brianna is very good to
work with, very quick to get us an estimate keeps us informed while repairs are being made.
work with, very quick to get us an estimate keeps us informed while repairs are being made.
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by Jonesje
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2024 -
Ken Ganley Ford Norton responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!
Easy to set up an appointment and they were helpful in
text reminders. Brianna was easy to talk to in order to get my car serviced.
text reminders. Brianna was easy to talk to in order to get my car serviced.
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by appointments4
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
Ken Ganley Ford Norton responded
It's great to hear that Brianna and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!
Easy to make an appointment, pre ordered warranty parts,
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make a new appointment to return, it is still not correct. Communication and follow-up has been an issue, I don't have time to keep trying to get my car back to the way it was when I brought it in the first time.
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by E-Stang
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2024 -
Ken Ganley Ford Norton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Fast and efficient had three recall issues that they
resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you
resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you
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by Doug
Verified Customer
Verified Customer
Jun 21, 2024 -
Ken Ganley Ford Norton responded
Hi Doug, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Coupon bait and switch.
There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend,
There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, and I will never use the sales department again. Service Department is good.
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by kevinebuck
Jun 06, 2024 -
Ken Ganley Ford Norton responded
Kevin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They listened to my questions and what I was looking for,
they understood and worked with my situation, and they have been helpful any time I've contacted them since. Gavin was the best car salesman I've met
they understood and worked with my situation, and they have been helpful any time I've contacted them since. Gavin was the best car salesman I've met, and I REALLY shopped around before finding what I really wanted at Ken Ganley Norton.
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by prine.c.m
May 31, 2024 -
Ken Ganley Ford Norton responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Gavin and truly appreciate your feedback.
Brianna was great to work with and really helpful.
The technicians seemed to be stumped early on but once they found the problem they were quick to get it done.
The technicians seemed to be stumped early on but once they found the problem they were quick to get it done.
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by DANTZ1
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!
Cannot praise Ken Ganley Ford of Norton enough.
Christian our sales rep was kind and courteous. Was knowledgeable on the vehicle we were interested in, and found us a great deal on our new Badlands
Christian our sales rep was kind and courteous. Was knowledgeable on the vehicle we were interested in, and found us a great deal on our new Badlands Bronco Sport. Wife loves it, husband loved how they worked with us to get our best deal. The entire staff from sales to financing, to the service department was wonderful. This was my best experience purchasing a new car in my 62 years. Cannot recommend them more. Do yourself a favor and stop in if you’re in the market for a new vehicle.
Tom Aquino
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by Craccus33
May 24, 2024 -
Ken Ganley Ford Norton responded
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Always check with local dealer Ken Ganley first nice to
deal with bought our last 2 cars there.
deal with bought our last 2 cars there.
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by srowles61
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Ken Ganley Ford Norton responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.
Everyone we dealt with from the salesman’s to the finance
team were friendly and easy to work with.
team were friendly and easy to work with.
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by Jacob
Mar 25, 2024 -
Ken Ganley Ford Norton responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Jacob, for choosing Ken Ganley Ford Norton!