Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 9

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
194 Reviews

Dealership Experience

5 yrs, 5 mos

5.0

194 Reviews

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194 Reviews of Brianna Worthington

August 16, 2024

Dealership Rating
Employee Rating

Fast easy accessible for service Brianna is very good to work with, very quick to get us an estimate keeps us informed while repairs are being made. More

by Jonesje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2024

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

August 14, 2024

Dealership Rating
Employee Rating

Easy to set up an appointment and they were helpful in text reminders. Brianna was easy to talk to in order to get my car serviced. More

by appointments4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Ken Ganley Ford Norton responded

It's great to hear that Brianna and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

August 03, 2024

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Employee Rating

Easy to make an appointment, pre ordered warranty parts, prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make More

by E-Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Aug 04, 2024

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 20, 2024

Dealership Rating
Employee Rating

Fast and efficient had three recall issues that they resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you More

by Doug
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Ken Ganley Ford Norton responded

Hi Doug, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Dealership Rating
Employee Rating

Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, More

by kevinebuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Norton responded

Kevin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2024

Dealership Rating
Employee Rating

They listened to my questions and what I was looking for, they understood and worked with my situation, and they have been helpful any time I've contacted them since. Gavin was the best car salesman I've met More

by prine.c.m
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Gavin Barnes

May 31, 2024

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Gavin and truly appreciate your feedback.

May 27, 2024

Dealership Rating
Employee Rating

Brianna was great to work with and really helpful. The technicians seemed to be stumped early on but once they found the problem they were quick to get it done. More

by DANTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2024

Dealership Rating
Employee Rating

Cannot praise Ken Ganley Ford of Norton enough. Christian our sales rep was kind and courteous. Was knowledgeable on the vehicle we were interested in, and found us a great deal on our new Badlands More

by Craccus33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch , Christian Rodriguez

May 24, 2024

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

April 25, 2024

Dealership Rating
Employee Rating

Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. More

by srowles61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Deven Legg

Apr 26, 2024

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

March 23, 2024

Dealership Rating
Employee Rating

Everyone we dealt with from the salesman’s to the finance team were friendly and easy to work with. More

by Jacob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Kirchenbauer , Christian Rodriguez

Mar 25, 2024

Ken Ganley Ford Norton responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Jacob, for choosing Ken Ganley Ford Norton!

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