I had my car towed in due to a flat tire.
I ended up having two tires replaced and a balance & alignment done. The service center staff were very helpful to me in getting that done.
I ended up having two tires replaced and a balance & alignment done. The service center staff were very helpful to me in getting that done.
More
by KISHA RHODEN
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Greenway Kia West responded
Thank you, Kisha, for the 5-star review! We’re glad our service center team could help get your vehicle back on the road with new tires, balance, and alignment here at Greenway Kia West in Orlando, FL. We appreciate your trust and look forward to assisting you with your next Kia service visit!
— Mark Foster, Service Manager · markfoster@greenwayauto.com
Terrible.
Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had
Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had to call and check, even when there was “updated information”. Something that I informed Brett upon arriving was that my ‘Oil Pan’ was leaking. When I called to make sure my car was available at 4pm like I was told, I was then informed that the same issue I had mentioned was somehow found as if it was new information. I was told the person that did the inspection didn’t look and assumed that the oil leak was the oil gasket. My price for service was increased, my car was not ready at 4pm or 7pm like I was told, my car was in your shop for 30 hours. I had to call out of work and I missed out on the opportunity to make money refereeing because I didn’t have my car. Compensation for my inconvenience was 10%, a joke
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by derrickbuckleyjr
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2025 -
Greenway Kia West responded
Hi Derrick, I sincerely apologize for the experience you described and understand how frustrating this must have been — especially given the delays, communication issues, and inconvenience it caused. This is not the level of service or responsiveness we expect from our team. I’d like the opportunity to personally review your repair visit and make this right. Please reach out to me directly at markfoster@greenwayauto.com
, and I’ll ensure your concerns are addressed promptly and appropriately.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Awesome awesome awesomeness and so many other things that
are in your life and that you are doing
are in your life and that you are doing
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by cmfflem03
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Greenway Kia West responded
Hi cmfflem03, thanks for the awesome five-star shout-out! We’re proud to serve drivers across Orlando and Central Florida here at Greenway Kia West—whether it’s finding the right new Kia, certified pre-owned, or keeping your vehicle running strong at our Kia Service Center. We appreciate your support and look forward to seeing you again!
— Anas Lazaar, General Sales Manager
anaslazaar@greenwayauto.com
Quick and simple.
In and out with no issues for the oil change. 2 more words.
In and out with no issues for the oil change. 2 more words.
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by tvciii
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Oct 01, 2025 -
Greenway Kia West responded
Thank you for the 5-star review! We’re glad your Kia oil change in Orlando was quick and simple. We look forward to seeing you again for your next service.
— Mark Foster, Service Manager
Great customer service.
. Great guy very attentive and professional. You have the right guy at your place of business
. Great guy very attentive and professional. You have the right guy at your place of business
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by SMILEY422
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Foster, Keiara Lluberes
Oct 01, 2025 -
Greenway Kia West responded
Thank you for the wonderful 5-star review! We’re glad to hear our team delivered attentive and professional service during your visit. It’s always our goal to provide a trusted Kia service experience in Orlando. We look forward to helping you again.
— Mark Foster, Service Manager
EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME,
VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE
VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE
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by bodyshop16
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2025 -
Greenway Kia West responded
Thank you for the fantastic 5-star review! We’re glad to hear our team delivered fast, reliable service and even finished your vehicle ahead of schedule. It’s always our goal to make every visit a great Kia service experience in Orlando. We look forward to helping you again!
— Mark Foster, Service Manager
Totally Worth The Drive.
Car Drives Like New.
Professional & Nice, Especially Keiara.
Coffee Was Good.
Car Drives Like New.
Professional & Nice, Especially Keiara.
Coffee Was Good.
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by BENTLEY012262
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Greenway Kia West responded
“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again!
— Mark Foster, Service Manager · markfoster@greenwayauto.com
All the attention, from the first day with Keiara it has
been incredible, I will continue taking my cars to this location
been incredible, I will continue taking my cars to this location
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by Judvv87
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Greenway Kia West responded
Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again!
— Mark Foster, Service Manager · markfoster@greenwayauto.com
Service area is horrible.
No communication to customers and told different prices for service requested
No communication to customers and told different prices for service requested
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by tinyt198570
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Keiara Lluberes
Sep 29, 2025 -
Greenway Kia West responded
I’m very sorry to hear about your recent experience with our service department, especially regarding communication and the confusion around pricing. This is not the level of care we want for our guests, and I’d like the chance to personally review what happened. Please reach out to me directly at markfoster@greenwayauto.com
so I can investigate and work toward resolving this for you.
— Mark Foster, Service Manager
Quick and efficient.
Great service Answered all questions and concerns Attentive Attentive, knowledgeable, friendly and great customer service
Great service Answered all questions and concerns Attentive Attentive, knowledgeable, friendly and great customer service
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by qourneishanc
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 29, 2025 -
Greenway Kia West responded
Thank you for your 5-star review! We’re so glad to hear our team provided quick, efficient service while being attentive, knowledgeable, and friendly. At Greenway Kia West in Orlando, our Kia service center is focused on great customer service and making sure every question and concern is addressed with care. We appreciate your feedback and look forward to serving you again!
— Mark Foster, Service Manager · markfoster@greenwayauto.com
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