Brett Sopocy | Page 10

Greenway Kia West responded

I’m very sorry to hear about your experience, and I appreciate you taking the time to share this feedback. What you described isn’t the level of communication or customer care we stand for at Greenway Kia West. I completely understand your frustration — especially with the delay in follow-up and the confusion around scheduling and pricing. I’d really like the opportunity to review what happened in detail and see how we can make this right for you. Please reach out to me directly at markfoster@greenwayauto.com or by phone so we can talk through this personally. — Mark Foster, Service Manager

Greenway Kia West responded

Thank you so much for the great review and for recommending us to your family and friends! We’re thrilled to hear that our team’s customer service keeps you coming back — that means a lot to everyone here at Greenway Kia West. We truly appreciate your loyalty and look forward to taking care of you on your next visit! 🙏🚘 — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Marcus. We’re happy to hear our team kept you updated and answered all your questions while your vehicle was in for service. Providing clear communication and helpful support is always our goal at Greenway Kia West. We appreciate your visit and look forward to seeing you again here in Kissimmee. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you so much for your review! We’re glad to hear your oil change experience was pleasant and that our Service Team at Greenway Kia West in Orlando made sure everything was done perfectly. We appreciate your trust and look forward to helping with your next Kia maintenance visit! 🔧🚗 — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you so much, Liliana! We truly appreciate your kind words and loyalty to our Service Department at Greenway Kia West in Orlando. Our staff is always happy to provide excellent customer service and answer any questions to keep your Kia running at its best. We look forward to seeing you at your next service visit! 🚗✨ — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Daniela, for the 5-star review! We’re delighted to hear that our team at Greenway Kia West in Orlando, FL consistently provides great customer service and quick attention whenever you visit. We truly appreciate your kind words and trust in our Kia service center near me! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Jen, for the 5-star review! We’re so glad to hear that our service team provided a helpful, patient, and impressive experience during your visit to Greenway Kia West in Orlando, FL. We appreciate your trust in our Kia service center and look forward to assisting you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

¡Hola! Muchísimas gracias por tu reseña y por confiar en Greenway Kia West. Nos alegra saber que nuestro equipo fue amable y que el tiempo de servicio fue más rápido en esta visita. Agradecemos mucho tu paciencia y tus comentarios, y esperamos verte pronto para tu próxima visita de mantenimiento. — Mark Foster, Gerente de Servicio markfoster@greenwayauto.com

Greenway Kia West responded

Hi, thank you for the wonderful feedback and for recognizing Brett and our team. We’re thrilled to hear you felt well cared for and enjoyed your experience with us. It’s great to know our staff made your visit both informative and comfortable — we truly appreciate your trust and look forward to assisting you again. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Yamilette, thank you for sharing your experience and for your kind words about Brian! We’re so glad to hear he provided prompt, professional service and took the time to explain everything clearly. We truly appreciate your trust and look forward to helping you with your next maintenance visit. — Mark Foster, Service Manager markfoster@greenwayauto.com