Brett Sopocy

Very good service. Answered all my questions and took care of all my needs. Excellent service Answered all my questions and took care of all my needs. Excellent service More

by SEXTYLEGS1951 Verified Customer Verified Customer

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overall rating 2 out of 5 stars service department excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately r excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately reflect my experience with each department as a returning customer buying my third vehicle from greenway kia west service got me in quickly on mothers day for air conditioner repairs and sales representative jeremy worked hard to secure a brand new 2026 kia k4 for my requested 488 dollar monthly payment however everything changed in the finance office with carlos who added gap coverage and a platinum warranty raising my payment to 549 dollars when i refused the extras carlos pushed back calling me irresponsible and then claimed i could sign at 549 make one payment and refinance to 372 dollars using an external lender website he advised me to claim 4000 dollars monthly income and explicitly promised that if refinancing failed he would remove the gap and warranty to restore my 488 dollar payment relying on his guarantee i signed after making my first payment carlos ignored my calls and emails local banks refused refinancing due to heavy negative equity from my trade in after filing a complaint with kia corporate i visited the dealership where a hostile carlos removed the coverage products but the financing bank confirmed my payment remains permanently fixed at 549 dollars because refunds only reduce principal balance not monthly dues carlos used deceptive tactics unachievable refinancing promises and predatory advice to lock me into a higher contract do not rely on verbal assurances or promises of post sale adjustments if a deal is not explicitly written in your final binding contract do not sign it the star rating system doesn't allow negative so I put one star by his name to bring attention to my situation but in no manner do I think he did anything good More

by Jermainefedrick Verified Customer Verified Customer

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I was under the impression that my services were fully covered and in my opinion Brett was not nice. I had to speak to a manager who calmly explained my coverage and options. I am not a big fan of this Ki covered and in my opinion Brett was not nice. I had to speak to a manager who calmly explained my coverage and options. I am not a big fan of this Kia dealership but I feel like I'm stuck. More

by Deanncparsons Verified Customer Verified Customer

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From the moment I arrived, the staff was very friendly, professional, and attentive. They clearly explained the service my vehicle needed and kept me well informed throughout the entire process. The servic professional, and attentive. They clearly explained the service my vehicle needed and kept me well informed throughout the entire process. The service was completed quickly and efficiently, and my car was left in excellent condition. I truly appreciate the great customer service, honesty, and professionalism of the entire team. I would definitely return for future services and highly recommend this dealership for the quality of its service. More

by depazmery Verified Customer Verified Customer

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The attention is VERY WELL like they always do No complaints from them at all complaints from them at all More

by jjsubero8 Verified Customer Verified Customer

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The attention is VERY WELL like they always do No complaints from them at all complaints from them at all More

by jjsubero8 Verified Customer Verified Customer

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All was good Everything was prompt, efficient and good. Brett was knowledgeable and kind Perfection Brett was knowledgeable and kind Perfection More

by MANIACIX40 Verified Customer Verified Customer

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There was Poor service,no communication, very rude,unfair pricing.No correct information.no shuttle or car rental. Waited days for no response from my case person nor updates via text message. They jacked up pricing.No correct information.no shuttle or car rental. Waited days for no response from my case person nor updates via text message. They jacked up price and gave a lot of incorrect information on steps for a solution and pricing. More

by gallegos5095 Verified Customer Verified Customer

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I’ve worked with Brett before and he is awesome. Always a pleasure & knows what he is talking about Always a pleasure & knows what he is talking about More

by Sexxyredd1972 Verified Customer Verified Customer

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Brett was very helpful when it came to honoring my coupon which I thought was awesome!! He was also very funny!! which I thought was awesome!! He was also very funny!! More

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