Brett met with me immediately and was on point the entire
time. He was pleasant and professional throughout the experience at Kia. He should be promoted and given a fat raise!
time. He was pleasant and professional throughout the experience at Kia. He should be promoted and given a fat raise!
More
by mrfaisant
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jun 08, 2026 -
Greenway Kia West responded
It is great to hear that Brett provided such a pleasant and professional experience during your visit to Greenway Kia West. We strive to provide transparent pricing and an ease of purchase for every guest in the Orlando and Winter Garden area. I will be sure to share your kind words with Brett. We look forward to seeing you for your next scheduled maintenance.
Anas Lazaar
General Manager
I came in for some simple car maintenance and ended up
adding on the recommendations from Brett. Had another appointment and appreciated the option to rent a car. Genuinely felt like he was looking out fo
adding on the recommendations from Brett. Had another appointment and appreciated the option to rent a car. Genuinely felt like he was looking out for us and wanted to respect our time.
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by Mgoodloe63
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Greenway Kia West responded
It is a pleasure to have you choose Greenway Kia West for your vehicle maintenance. I am glad Brett was able to provide a transparent and efficient experience regarding the recommendations for your vehicle while respecting your time with our rental options in the Orlando and Winter Garden area. I will be sure to share your kind words with Brett. We look forward to seeing you for your next scheduled maintenance.
Joel Hernandez
Service Manager
Every one was great and establishment was very clean and
welcoming just a little to cold.
welcoming just a little to cold.
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by Mrz_lakeisha2007
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are happy to hear that everyone was welcoming and that our facility provided a great environment for your visit. Our team at Greenway Kia West always strives to ensure complete ease of purchase and a comfortable atmosphere for our guests throughout the Orlando and Winter Garden area. Thank you for your feedback regarding the temperature, and we look forward to welcoming you back for your next scheduled maintenance or future purchase.
Anas Lazaar
General Manager
Best technical team and very patience.
Brett understands the issue so fast. And provided the quote
Brett understands the issue so fast. And provided the quote
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by ark.crish
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jesse Martins
, Jo is the best customer service
May 26, 2026 -
Greenway Kia West responded
We are very proud to hear that you had such a great experience with our service department. I will be sure to share your kind words with Brett, as he always works hard to understand vehicle issues quickly and provide clear, professional guidance. Delivering exceptional care and technical expertise is what we aim for every day at Greenway Kia West, and we are glad our team took such good care of you. Thank you for trusting us with your automotive needs in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance.
Joel Hernandez
Service Manager
My overall experience with my recent visit was pleasant.
It's a small service center and very hectic.
It's a small service center and very hectic.
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by MZGIVEE
Verified Customer
Verified Customer
May 26, 2026 -
Greenway Kia West responded
We are glad to hear that your overall experience during your recent visit was pleasant. Providing dedicated care to our guests throughout the Orlando and Winter Garden area is very important to us, and we appreciate your patience during busy periods in our service department. Thank you for choosing Greenway Kia West, and we look forward to welcoming you back for your next scheduled maintenance.
Joel Hernandez
Service Manager
Brett was exceptional.
He did not pressure me but advised me what my car needed.
My service was fast and thorough. I could not have been more pleased with the service and
He did not pressure me but advised me what my car needed.
My service was fast and thorough. I could not have been more pleased with the service and the caliber of the people I had contact with.
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by corvette0718
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are proud to hear that you had an exceptional experience with our team. I will be sure to share your kind words with Brett, as he always strives to provide professional guidance regarding what your vehicle needs without any pressure. Delivering fast, thorough care and exceptional service is our top priority at Greenway Kia West, and we are glad our people made such a positive impression on you here in the Orlando and Winter Garden area. Thank you for your trust, and we look forward to welcoming you back for your next scheduled maintenance.
Joel Hernandez
Service Manager
Always taken care of with friendly and professional
attention from Brian, Bret, Tony, and the whole staff.
attention from Brian, Bret, Tony, and the whole staff.
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by phil.zizza
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance.
Joel Hernandez
Service Manager
Thanks to Tony and Mark the whole team always looking out
for me and everyone is very nice and takes good care of my car Thsnks Kia
for me and everyone is very nice and takes good care of my car Thsnks Kia
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by Ayonna
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West.
I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance!
Joel Hernandez
Service Manager
The dealership has worker who should be able to answer
some question about the car place into the shop and pass them to someone else.
Then. Then that person some time will not give correct answer but wil
some question about the car place into the shop and pass them to someone else.
Then. Then that person some time will not give correct answer but will said he should did this.
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by b0bjack54
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We understand your frustration regarding the communication gaps and the incorrect answers you received about your vehicle while it was in our shop. Providing clear, accurate information and ensuring our advisors are fully knowledgeable about your vehicle's status is incredibly important to us, and we regret that our team fell short of these standards during your visit.
We want to make sure your questions are answered correctly and that your vehicle is being properly cared for. Please visit the dealership or call our main line and ask for me directly so I can personally look into your vehicle's file and resolve this for you.
Joel Hernandez
Service Manager
They apparently do not keep parts on premises due to,
believe it or not, Covid. A second person told me it was due to fraud concerns. Both of which are ridiculous! I brought my Kia k5 in for power window
believe it or not, Covid. A second person told me it was due to fraud concerns. Both of which are ridiculous! I brought my Kia k5 in for power window repair, gas door repair and a recall issue at 8:30am and was told they would be able to tell me what was needed around 4:30-5:00 pm. Than they would order whatever parts were needed which takes 3-5 business days to receive and I would have to schedule a second appointment for them to fix the car. The whole point of going to a dealer and paying a higher price is because they are supposed to have the parts at the dealership and the expertise to fix it that day! So I bring the car to Coral Springs Kia where I usually go and got there at 10:30 am and out the door all fixed by 3:30pm. I am shocked by how terrible Greenway Kia is!
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by Ed274
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Greenway Kia West responded
We appreciate you taking the time to provide a rating for our facility. We would like to learn more about your experience to ensure we are meeting our high standards for service. Please visit the dealership or call our main line and ask for Anas Lazaar directly so we can resolve this for you.
Anas Lazaar
General Manager
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