Brett Sopocy | Page 3

Greenway Kia West responded

We are very proud to hear that you had such a great experience with our service department. I will be sure to share your kind words with Brett, as he always works hard to understand vehicle issues quickly and provide clear, professional guidance. Delivering exceptional care and technical expertise is what we aim for every day at Greenway Kia West, and we are glad our team took such good care of you. Thank you for trusting us with your automotive needs in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are glad to hear that your overall experience during your recent visit was pleasant. Providing dedicated care to our guests throughout the Orlando and Winter Garden area is very important to us, and we appreciate your patience during busy periods in our service department. Thank you for choosing Greenway Kia West, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are proud to hear that you had an exceptional experience with our team. I will be sure to share your kind words with Brett, as he always strives to provide professional guidance regarding what your vehicle needs without any pressure. Delivering fast, thorough care and exceptional service is our top priority at Greenway Kia West, and we are glad our people made such a positive impression on you here in the Orlando and Winter Garden area. Thank you for your trust, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the communication gaps and the incorrect answers you received about your vehicle while it was in our shop. Providing clear, accurate information and ensuring our advisors are fully knowledgeable about your vehicle's status is incredibly important to us, and we regret that our team fell short of these standards during your visit. We want to make sure your questions are answered correctly and that your vehicle is being properly cared for. Please visit the dealership or call our main line and ask for me directly so I can personally look into your vehicle's file and resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We appreciate you taking the time to provide a rating for our facility. We would like to learn more about your experience to ensure we are meeting our high standards for service. Please visit the dealership or call our main line and ask for Anas Lazaar directly so we can resolve this for you. Anas Lazaar General Manager

Greenway Kia West responded

We are pleased to hear that you experienced such friendly and helpful care at Greenway Kia West. Going the extra mile—like cleaning your windshield during check-in—is exactly the kind of hospitality we strive to provide for our guests in the Ocoee and Winter Garden areas. I will be sure to share your kind words with our service staff. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

Greenway Kia West responded

Thank you for sharing your feedback. We are glad to hear that your experience was alright and that everything was okay during your visit. It is our goal to be the best car dealership in Central Florida, and we are always working to provide a top-tier experience for our guests in the Orlando and Winter Garden area. We look forward to seeing you again here at Greenway Kia West for your future automotive needs. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your experience. We are pleased to hear you received great communication and regular updates while your car was with us. It is our goal to remain the top Kia service center in Winter Garden, and we appreciate your loyalty to the brand. We look forward to seeing you again at Greenway Kia West the next time you need a Kia oil change in Orlando. Mark Foster Service Manager