Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
222 Reviews
4.8

222 Reviews

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222 Reviews of Brian Jones

May 24, 2026

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Employee Rating

My overall experience with my recent visit was pleasant. It's a small service center and very hectic. More

by MZGIVEE
Service Time
Recommend Dealer
Yes
May 26, 2026

Greenway Kia West responded

We are glad to hear that your overall experience during your recent visit was pleasant. Providing dedicated care to our guests throughout the Orlando and Winter Garden area is very important to us, and we appreciate your patience during busy periods in our service department. Thank you for choosing Greenway Kia West, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

May 18, 2026

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Best service ? ? Best service maid me feel welcomed give everyone snacks always give me a update with a smile my ?? is in good shape I will always come to you guys t More

by LADYBUG246867
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

May 26, 2026

Greenway Kia West responded

We are absolutely thrilled to hear that you had the best service experience with us and felt so welcomed by our team. Providing updates with a smile and making sure our guests are comfortable is exactly what we aim for every single day at Greenway Kia West. We are so happy to know that your vehicle is in good shape, and we take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you so much for your wonderful support, and we look forward to welcoming you back for your next scheduled maintenance or future vehicle needs. Joel Hernandez Service Manager

May 10, 2026

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Employee Rating

Always taken care of with friendly and professional attention from Brian, Bret, Tony, and the whole staff. More

by phil.zizza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Tony Nguyen

May 26, 2026

Greenway Kia West responded

We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

May 09, 2026

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Employee Rating

Thanks to Tony and Mark the whole team always looking out for me and everyone is very nice and takes good care of my car Thsnks Kia More

by Ayonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

April 30, 2026

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I originally bought my optima there and years later found out about the engine failure issue. It was taken care of quickly and easily. More

by JAKIEL_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Greenway Kia West responded

We are proud to hear that when you encountered the engine failure issue with your Optima years after your purchase, our team took care of it quickly and easily for you. Standing by our customers and providing efficient, hassle-free solutions is exactly what we strive for at Greenway Kia West. Thank you for your continued loyalty and for trusting us to keep your vehicle running smoothly here in the Orlando and Winter Garden area. We look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

April 24, 2026

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Arrived at 8am to have two recall done and was out of there by 9:15! Record time ! More

by tmbenner08
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 28, 2026

Greenway Kia West responded

We are pleased to hear that your recall service was completed in record time at Greenway Kia West. Our team in Orlando is committed to providing efficient and professional service for all of our guests. We look forward to seeing you again in Winter Garden for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 24, 2026

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Employee Rating

Waiting time was shorter than quoted. Waiting area was quiet and clean. Brian was extremely personable and accommodating. More

by Nleggett85
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 28, 2026

Greenway Kia West responded

We are pleased to hear that your waiting time was shorter than quoted and that you enjoyed our clean facility. I will be sure to share your kind words with Brian, as our team in Orlando takes great pride in providing personable and accommodating service for all of our guests. We look forward to seeing you again in Winter Garden for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 21, 2026

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Employee Rating

Easy check in and check out process. Friendly, engaged team that explained everything well. Shuttle service was helpful More

by rsorenson82
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 22, 2026

Greenway Kia West responded

We appreciate you highlighting the easy check-in and check-out process during your recent visit to Greenway Kia West. Our engaged team in Orlando always strives to explain every detail clearly to ensure a smooth experience for our guests. I will be sure to share your kind words with Joel Hernandez and the rest of the service department in Winter Garden. We look forward to seeing you again for your next scheduled maintenance. Joel Hernandez Service Manager

April 17, 2026

Dealership Rating
Employee Rating

Coach customer service explain everything for me was checked up on to make sure I was okay More

by JSHANE773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that you received excellent customer service and felt well-cared for during your visit to Greenway Kia West. Providing clear explanations and a hospitable environment for our guests in the Ocoee and Winter Garden areas is our top priority. I will be sure to share your kind words with the team regarding their attentive service. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 10, 2026

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Employee Rating

Past experiences were so bad that I stopped using them. This service was excellent. Brian was attentive and service went as promised. More

by phyllis1448
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that your recent experience was excellent and that Brian was able to restore your confidence in our team. Providing attentive care and ensuring service is completed as promised is our top priority for all our guests in the Clermont and Ocoee areas. I will be sure to share your kind words with Brian regarding his professional service at Greenway Kia West. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

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