Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
215 Reviews
4.8

215 Reviews

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215 Reviews of Brian Jones

April 21, 2026

Dealership Rating
Employee Rating

Easy check in and check out process. Friendly, engaged team that explained everything well. Shuttle service was helpful More

by rsorenson82
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 22, 2026

Greenway Kia West responded

We appreciate you highlighting the easy check-in and check-out process during your recent visit to Greenway Kia West. Our engaged team in Orlando always strives to explain every detail clearly to ensure a smooth experience for our guests. I will be sure to share your kind words with Joel Hernandez and the rest of the service department in Winter Garden. We look forward to seeing you again for your next scheduled maintenance. Joel Hernandez Service Manager

April 17, 2026

Dealership Rating
Employee Rating

Coach customer service explain everything for me was checked up on to make sure I was okay More

by JSHANE773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that you received excellent customer service and felt well-cared for during your visit to Greenway Kia West. Providing clear explanations and a hospitable environment for our guests in the Ocoee and Winter Garden areas is our top priority. I will be sure to share your kind words with the team regarding their attentive service. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 10, 2026

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Employee Rating

Past experiences were so bad that I stopped using them. This service was excellent. Brian was attentive and service went as promised. More

by phyllis1448
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that your recent experience was excellent and that Brian was able to restore your confidence in our team. Providing attentive care and ensuring service is completed as promised is our top priority for all our guests in the Clermont and Ocoee areas. I will be sure to share your kind words with Brian regarding his professional service at Greenway Kia West. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 09, 2026

Dealership Rating
Employee Rating

Very good experience with the service and excellent personal service and profesionalism by Brian and Gabriel Torres. More

by Sallshr
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that you had a very good experience and appreciated the professionalism displayed by Brian and Gabriel Torres. Providing excellent personal service and professional care is our top priority for all our guests in the Winter Garden and Central Florida area. I will be sure to share your kind words with both Brian and Gabriel regarding their dedicated service at Greenway Kia West. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 08, 2026

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Employee Rating

It was great. Was in and out before the two hours expectation I appreciated the quick and effective service More

by laetitiabirmingham
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that we were able to exceed your expectations and get you back on the road in less than two hours. Providing quick and effective service is a top priority for our team at Greenway Kia West as we serve our guests throughout the Ocoee and Orlando areas. I will be sure to share your kind words with our service staff regarding their efficiency. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 06, 2026

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Employee Rating

Very kind! My english is not good. Good bye! See you next chance. Thank you. More

by Jhim
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that our team provided such kind service during your visit. Language should never be a barrier to receiving professional care, and we are happy we could assist you at Greenway Kia West. We serve a diverse community throughout the Ocoee and Orlando areas and always strive to make every guest feel welcome. Thank you for your kind words! We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

March 28, 2026

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Employee Rating

Great communication and updates on my car . I would choose Kia all the time! Thanks More

by JAHBREYIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Tony Nguyen

Apr 04, 2026

Greenway Kia West responded

Thank you for sharing your experience. We are pleased to hear you received great communication and regular updates while your car was with us. It is our goal to remain the top Kia service center in Winter Garden, and we appreciate your loyalty to the brand. We look forward to seeing you again at Greenway Kia West the next time you need a Kia oil change in Orlando. Mark Foster Service Manager

March 21, 2026

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Employee Rating

Excellent, efficient, accommodating and professional. Also very timely with the job. I was totally happy with the service. More

by MARIA.ORTIZ48
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Mar 28, 2026

Greenway Kia West responded

Thank you for the wonderful 5-star review, Maria! We are so pleased to hear that your experience at Greenway Kia West was excellent, efficient, and professional from start to finish. It is a top priority for us to be accommodating and timely with our work, ensuring our neighbors in Orlando, Ocoee, and across Central Florida can get back on the road quickly and safely. Knowing you were "totally happy" with the service truly means the world to our team. I will be sure to share your kind words with our service technicians and advisors! We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

March 18, 2026

Dealership Rating
Employee Rating

It was really easy to get the appointment. The service process was relatively quick and efficient with great communication throughout. I'm satisfied. More

by KERRYWILS9901
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Mar 28, 2026

Greenway Kia West responded

Thank you for the 5-star review, Kerry! We are so pleased to hear that your experience at Greenway Kia West was smooth, from the ease of scheduling your appointment to the quick and efficient service. Providing great communication throughout the entire process is a top priority for our team, and we are glad to know you felt well-informed and satisfied. It is our goal to make every visit as seamless as possible for our neighbors in Orlando, Ocoee, and across Central Florida! I will be sure to share your positive feedback with our entire service department. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

March 18, 2026

Dealership Rating
Employee Rating

Desde mi punto de vistas tienen muy buena atención al cliente y un excelente servicio More

by Erycastellano2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery. Nos alegra mucho saber que, desde su punto de vista, recibió una muy buena atención al cliente y un excelente servicio en Greenway Kia West. Nuestra prioridad es brindar una experiencia profesional y hospitalaria a todos nuestros vecinos de Orlando, Ocoee y el centro de la Florida. Compartiré sus amables palabras con todo nuestro equipo, ya que nos motiva a seguir ofreciendo lo mejor en cada visita. ¡Esperamos verle pronto para su próximo mantenimiento! Anas Lazaar General Manager

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