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43 Reviews of Lana Gault
October 30, 2026
overall rating 2 out of 5 stars service department excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately r excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately reflect my experience with each department as a returning customer buying my third vehicle from greenway kia west service got me in quickly on mothers day for air conditioner repairs and sales representative jeremy worked hard to secure a brand new 2026 kia k4 for my requested 488 dollar monthly payment however everything changed in the finance office with carlos who added gap coverage and a platinum warranty raising my payment to 549 dollars when i refused the extras carlos pushed back calling me irresponsible and then claimed i could sign at 549 make one payment and refinance to 372 dollars using an external lender website he advised me to claim 4000 dollars monthly income and explicitly promised that if refinancing failed he would remove the gap and warranty to restore my 488 dollar payment relying on his guarantee i signed after making my first payment carlos ignored my calls and emails local banks refused refinancing due to heavy negative equity from my trade in after filing a complaint with kia corporate i visited the dealership where a hostile carlos removed the coverage products but the financing bank confirmed my payment remains permanently fixed at 549 dollars because refunds only reduce principal balance not monthly dues carlos used deceptive tactics unachievable refinancing promises and predatory advice to lock me into a higher contract do not rely on verbal assurances or promises of post sale adjustments if a deal is not explicitly written in your final binding contract do not sign it the star rating system doesn't allow negative so I put one star by his name to bring attention to my situation but in no manner do I think he did anything good More
by Jermainefedrick
Verified CustomerOther Employees Tagged: Jeremy Gresham, Carlos Villa, Brett Sopocy, Galina Lappo
May 24, 2026
My overall experience with my recent visit was pleasant. It's a small service center and very hectic. It's a small service center and very hectic. More
by MZGIVEE
Other Employees Tagged: Brett Sopocy, Brian Jones, Jesse Martins
May 07, 2026
The dealership has worker who should be able to answer some question about the car place into the shop and pass them to someone else. Then. Then that person some time will not give correct answer but wil some question about the car place into the shop and pass them to someone else. Then. Then that person some time will not give correct answer but will said he should did this. More
by b0bjack54
Other Employees Tagged: Brett Sopocy
March 21, 2026
It was a smooth experience, and I managed to complete everything I needed that day. everything I needed that day. More
by RECIO10.31
Other Employees Tagged: Tony Nguyen , Lou Bester
March 05, 2026
The sale man was very nice professional and very respectful and give the service with a smile respectful and give the service with a smile More
by cobbv287
Other Employees Tagged: Muhammed Yazici, Tony Hamden, Brett Sopocy, Brian Jones, Damon Tavarez , Joseph Hernandez Bonano
February 19, 2026
Jesse and Gabriel in the Service Department took good care of my 2025 Kia Seltos vehicle. They are always so helpful and nice to me. I appreciate the great customer service from Jesse, Gabriel, and the care of my 2025 Kia Seltos vehicle. They are always so helpful and nice to me. I appreciate the great customer service from Jesse, Gabriel, and the entire staff at Kia Greenway West. Thank you and I hope everyone has a marvelous day. More
by MG
Other Employees Tagged: Anas Lazaar, Mac Cumbur, Nada Ammor, Jesse Martins, Tony Nguyen, Gabriel Taurus , Lou Bester, Keiara Lluberes, Arturo Ramirez
January 16, 2026
Excellent care and service I recommend him from promotion and accommodation. Good job Kia and its staff and accommodation. Good job Kia and its staff More
by GVCDUDE715
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Tony Nguyen , Lou Bester, Keiara Lluberes, Charles Ward
January 07, 2026
Always the best service. Everytime I bring my vehicle in it’s always done in a timely manner and done properly. This time I had a recall that needed to be completed and my ad Everytime I bring my vehicle in it’s always done in a timely manner and done properly. This time I had a recall that needed to be completed and my advisor, Tony was very detailed and thorough about the necessary steps. Thanks guys. More
by CeyCey
Other Employees Tagged: Jesse Martins, Tony Nguyen , Lou Bester
December 25, 2025
Went to another dealership and they tried to sell me something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra. something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra. More
by mave33
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Tony Nguyen, Gabriel Taurus , Lou Bester, Keiara Lluberes, Charles Ward
December 19, 2025
Kia should have covered my horn as a ongoing issue. Instead of me having to use my extended warranty. Not sure if the dealership even tried to get kia to pay for it. 3 times my horn failed Instead of me having to use my extended warranty. Not sure if the dealership even tried to get kia to pay for it. 3 times my horn failed More
by Jeremythurston
Other Employees Tagged: Brian Jones, Tony Nguyen , Lou Bester, Keiara Lluberes
