Professional, curtious, easy to talk to and everyone was
friendly I’d go back with all my vehicles
friendly I’d go back with all my vehicles
More
by BSOPOCY0
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Greenway Kia West responded
Thank you for trusting us with your Kia Telluride. It’s great to know our team made your visit so friendly and professional. We look forward to servicing all your vehicles in the future.
My experience was excellent as usual.
Tony always go above and beyond to make sure whatever the issue I'm there for is taken care of. I am forever thankful to be able to be fitted in to t
Tony always go above and beyond to make sure whatever the issue I'm there for is taken care of. I am forever thankful to be able to be fitted in to the busy schedule of Kia Service department when I have unexpected issues, they're always able to take care of the situation in a timely manner.
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by cemediva1
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Nguyen
Jul 23, 2026 -
Greenway Kia West responded
It’s wonderful to know Tony and the Kia service team managed your Sorento promptly and effectively. We’re pleased we could accommodate you on short notice and resolve your issue quickly. We appreciate your trust and look forward to assisting you again.
Love the customer service and how the following up until
my vehicle is returned. Thank
my vehicle is returned. Thank
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by Aj.singh81@live.com.singh81
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Greenway Kia West responded
It is a pleasure to hear that you are happy with the communication and service provided during your time at our facility. I will be sure to share your kind words with our team. We look forward to seeing you at Greenway Kia West in Orlando for your next scheduled maintenance or purchase.
Anas Lazaar
General Manager
Excellent service.
The agent who assisted me was very kind, professional, and efficient. They explained everything clearly and resolved my issue quickly. Overall, a gre
The agent who assisted me was very kind, professional, and efficient. They explained everything clearly and resolved my issue quickly. Overall, a great experience. Just a note for next time: please don’t forget the oil change sticker and the computer system update for the car.
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by minieli3
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Greenway Kia West responded
It is wonderful to hear that our service center team provided a kind, professional, and efficient experience. We are committed to delivering exceptional care here at Greenway Kia West as we serve guests from across Orlando and Winter Garden. I will be sure to address your note regarding the oil change sticker and the computer system update with our technicians to ensure your next scheduled maintenance or purchase visit is seamless.
Joel Hernandez
Service Manager
I love Greenway hill west.
I am overly satisfied with your customer service. Jesse is amazing. He kept a line of communications open while I was there. Waiting for my vehicle,
I am overly satisfied with your customer service. Jesse is amazing. He kept a line of communications open while I was there. Waiting for my vehicle, letting me know.We're there at with my vehicle.So i'm forever grateful for that.
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by cemediva1
Jun 08, 2026 -
Greenway Kia West responded
It is wonderful to hear that you are satisfied with the service at Greenway Kia West. I will be sure to share your kind words with Jesse. We appreciate you choosing our service center in the Orlando and Winter Garden area and look forward to seeing you for your next scheduled service.
Joel Hernandez
Service Manager
The service was terrible; during this visit, the advisor
did not explain to me what was wrong with the vehicle.
did not explain to me what was wrong with the vehicle.
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by Jean Aular
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We understand your frustration regarding the lack of clear communication during your visit about what was wrong with the vehicle. Providing a thorough explanation of all necessary work is important to us, and we regret that we fell short of your expectations at our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you.
Joel Hernandez
Service Manager
Always taken care of with friendly and professional
attention from Brian, Bret, Tony, and the whole staff.
attention from Brian, Bret, Tony, and the whole staff.
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by phil.zizza
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance.
Joel Hernandez
Service Manager
Thanks to Tony and Mark the whole team always looking out
for me and everyone is very nice and takes good care of my car Thsnks Kia
for me and everyone is very nice and takes good care of my car Thsnks Kia
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by Ayonna
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West.
I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance!
Joel Hernandez
Service Manager
After nearly 5 hours, I picked up my car because it
wasn’t even looked at. When I asked if this was typical service, I was told that they still had cars from the previous day that had not been touched
wasn’t even looked at. When I asked if this was typical service, I was told that they still had cars from the previous day that had not been touched yet. Horrible communication and scheduling. I won’t be back.
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by wendycreate
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We understand your frustration regarding the excessive wait time, the scheduling delays, and the poor communication you experienced. Providing timely updates and an efficient schedule is very important to us, and we regret that we fell short of your expectations during your visit to our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you.
Joel Hernandez
Service Manager
Brought Sportage in for KIA recall/ update work.
Check in didn’t say they’d be removing the lighted ring around ignition key slot but they did & it’s hard to see now after dark + looks ugly.
Check in didn’t say they’d be removing the lighted ring around ignition key slot but they did & it’s hard to see now after dark + looks ugly.
More
by joanmbudd
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greenway Kia West responded
We understand your frustration regarding the modification made to the ignition key area during your recent visit and the lack of communication beforehand about how it would look after dark. Providing clear explanations of all campaign or upgrade procedures is very important to us, and we regret that the appearance of the vehicle did not meet your expectations upon completion. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you.
Joel Hernandez
Service Manager
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