Tony Nguyen

Greenway Kia West responded

It is a pleasure to hear that you are happy with the communication and service provided during your time at our facility. I will be sure to share your kind words with our team. We look forward to seeing you at Greenway Kia West in Orlando for your next scheduled maintenance or purchase. Anas Lazaar General Manager

Greenway Kia West responded

It is wonderful to hear that our service center team provided a kind, professional, and efficient experience. We are committed to delivering exceptional care here at Greenway Kia West as we serve guests from across Orlando and Winter Garden. I will be sure to address your note regarding the oil change sticker and the computer system update with our technicians to ensure your next scheduled maintenance or purchase visit is seamless. Joel Hernandez Service Manager

Greenway Kia West responded

It is wonderful to hear that you are satisfied with the service at Greenway Kia West. I will be sure to share your kind words with Jesse. We appreciate you choosing our service center in the Orlando and Winter Garden area and look forward to seeing you for your next scheduled service. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the lack of clear communication during your visit about what was wrong with the vehicle. Providing a thorough explanation of all necessary work is important to us, and we regret that we fell short of your expectations at our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the excessive wait time, the scheduling delays, and the poor communication you experienced. Providing timely updates and an efficient schedule is very important to us, and we regret that we fell short of your expectations during your visit to our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the modification made to the ignition key area during your recent visit and the lack of communication beforehand about how it would look after dark. Providing clear explanations of all campaign or upgrade procedures is very important to us, and we regret that the appearance of the vehicle did not meet your expectations upon completion. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that you had a quick and positive process with our friendly and attentive team. Our staff always strives to be highly knowledgeable while ensuring transparent pricing and complete ease of purchase for our guests. Thank you for choosing Greenway Kia West here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance or future purchase. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your feedback. We are glad to hear that your experience was alright and that everything was okay during your visit. It is our goal to be the best car dealership in Central Florida, and we are always working to provide a top-tier experience for our guests in the Orlando and Winter Garden area. We look forward to seeing you again here at Greenway Kia West for your future automotive needs. Anas Lazaar General Manager