Tony Nguyen | Page 2

Greenway Kia West responded

Thank you for sharing your experience. We are pleased to hear you received great communication and regular updates while your car was with us. It is our goal to remain the top Kia service center in Winter Garden, and we appreciate your loyalty to the brand. We look forward to seeing you again at Greenway Kia West the next time you need a Kia oil change in Orlando. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review! We are so pleased to hear that you had such a smooth experience at Greenway Kia West. Helping our neighbors in Orlando, Ocoee, and across Central Florida complete everything they need in a single, efficient visit is always our top priority. We know your time is valuable, and we are glad we could make your day a little easier! I will be sure to share your positive feedback with our entire service and sales teams. We look forward to welcoming you back for your next maintenance milestone or automotive need! Anas Lazaar General Manager

Greenway Kia West responded

Thank you so much for the 5-star review, LATOYAROBBINS1115! Having you as a loyal customer for over 10 years is the highest compliment we could receive at Greenway Kia West. We are honored that you’ve trusted us with the purchase of both of your vehicles and that you continue to have an excellent experience with our team. Providing consistent, high-quality service to our neighbors in Orlando, Ocoee, and across Central Florida is what we strive for every day. Your recommendation to others means the world to us! I will be sure to share your wonderful feedback with our entire sales and service departments. We look forward to seeing you for many more years to come! Anas Lazaar General Manager

Greenway Kia West responded

I am deeply concerned to hear about the situation with your engine. To have been a loyal customer since 2016 and now find yourself in this position is heartbreaking, especially as a single mother relying on your vehicle every day. It is distressing that a diagnostic and oil change in December would lead to a total engine failure by February. I want to personally investigate the service records from your December 9th visit and understand exactly what occurred during that diagnostic. Accountability and the safety of our guests are our highest priorities, and I would like the opportunity to review your case again to see how we can assist. Please contact me directly at the dealership as soon as possible so we can discuss this further. Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West! We are thrilled to hear that our team was able to help you out and make the purchase process so fast and friendly for our guests in Winter Garden. It is great to know that Mac Cumbur, Muhammed Yazici, Carlos Villa, and Tony Nguyen all provided such high-quality service. We take great pride in maintaining sales price transparency and a smooth finance experience for the Clermont community. We appreciate your recommendation and look forward to seeing you again! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West, Victoria! We are thrilled to hear that our team was so attentive and showed genuine care for your vehicle. Providing high-quality service to our neighbors in Winter Garden and Clermont is our top priority, and we are glad we could earn your trust. We look forward to seeing you again for your next maintenance visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are thrilled to hear that your car turned out great and that you received excellent service and outstanding customer care here in Orlando. We will be sure to share these kind words with Tony Nguyen and our team of certified Kia mechanics. We look forward to seeing you again for your next Kia service visit in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

It was a pleasure helping you at Greenway Kia West. We are thrilled to hear that Jesse and Gabriel in our service department took such good care of your 2025 Kia Seltos. Providing helpful and nice customer service to our guests in Orlando and Winter Garden is our top priority, and we truly appreciate your kind words about our entire staff. We will be sure to share your gratitude with Jesse and Gabriel. We look forward to seeing you again for your next Kia service center visit and hope you have a marvelous day as well. Mark Foster Service Manager

Greenway Kia West responded

Sexysweet.31, thank you for the feedback—and I’m glad to hear you found our team nice and helpful. You also asked a fair question: a tire rotation is not just spinning the tire. We physically remove the wheels/tires and move them to different positions on the vehicle (front-to-rear and/or cross-rotation depending on the tire type and drivetrain), then torque the lug nuts to spec and reset any service indicators as needed. I’m also sorry about the inconvenience with the glass arriving broken and then the clips/grips being removed—that’s not the experience we want for you. If you share the date of your visit (or your RO number) we’ll review the notes and make sure everything is handled correctly this time, with clear communication before your vehicle is returned. — Mark Foster, Service Manager

Greenway Kia West responded

GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us. — Mark Foster, Service Manager