Jeremy Gresham

overall rating 2 out of 5 stars service department excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately r excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately reflect my experience with each department as a returning customer buying my third vehicle from greenway kia west service got me in quickly on mothers day for air conditioner repairs and sales representative jeremy worked hard to secure a brand new 2026 kia k4 for my requested 488 dollar monthly payment however everything changed in the finance office with carlos who added gap coverage and a platinum warranty raising my payment to 549 dollars when i refused the extras carlos pushed back calling me irresponsible and then claimed i could sign at 549 make one payment and refinance to 372 dollars using an external lender website he advised me to claim 4000 dollars monthly income and explicitly promised that if refinancing failed he would remove the gap and warranty to restore my 488 dollar payment relying on his guarantee i signed after making my first payment carlos ignored my calls and emails local banks refused refinancing due to heavy negative equity from my trade in after filing a complaint with kia corporate i visited the dealership where a hostile carlos removed the coverage products but the financing bank confirmed my payment remains permanently fixed at 549 dollars because refunds only reduce principal balance not monthly dues carlos used deceptive tactics unachievable refinancing promises and predatory advice to lock me into a higher contract do not rely on verbal assurances or promises of post sale adjustments if a deal is not explicitly written in your final binding contract do not sign it the star rating system doesn't allow negative so I put one star by his name to bring attention to my situation but in no manner do I think he did anything good More

by Jermainefedrick Verified Customer Verified Customer

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Very disappointed with Kia overall. I feel like I was scammed, especially with the service department. The salespeople were okay. No real issues. I just wish they really went above and I feel like I was scammed, especially with the service department. The salespeople were okay. No real issues. I just wish they really went above and beyond to satisfy their disgruntled customers. More

by DR_SBENNETT Verified Customer Verified Customer

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I love Greenway hill west. I am overly satisfied with your customer service. Jesse is amazing. He kept a line of communications open while I was there. Waiting for my vehicle, I am overly satisfied with your customer service. Jesse is amazing. He kept a line of communications open while I was there. Waiting for my vehicle, letting me know.We're there at with my vehicle.So i'm forever grateful for that. More

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Saryia’s exceptional service overcame concerns about transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle fo transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle for me! Jeremy Gresham poor listening and sales tactics Jeremy Gresham poor listening and sales tactics send me running to another dealership and nearly cost the deal. More

by OJUDOH2 Verified Customer Verified Customer

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Saryia’s exceptional service overcame concerns about transparency, sales tactics, & dealership reputation. Great job Saryia transparency, sales tactics, & dealership reputation. Great job Saryia More

by OJUDOH2 Verified Customer Verified Customer

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Corrupt Dealership, No Policy shown, , Bogus Contract, My new Kia home is with Regal Kia, Excellent customer service! new Kia home is with Regal Kia, Excellent customer service! More

by Angeladnnngg Verified Customer Verified Customer

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I had amazing experience . I am very happy with purchase. I will come back, Thanks I am very happy with purchase. I will come back, Thanks More

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The purchase experience was amazing, it was smooth and straightforward. I have nothing to complain, I highly recommend purchasing a car with Jeremy from Kia West. It was an amazing experience, I’ll never straightforward. I have nothing to complain, I highly recommend purchasing a car with Jeremy from Kia West. It was an amazing experience, I’ll never buy a Toyota ever again! More

by brunojian Verified Customer Verified Customer

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They are the best at KIA dealership! ! Hands down, I will be back with other family and friends soon. Thanks again ! Hands down, I will be back with other family and friends soon. Thanks again More

by JAYYTHRILLA333 Verified Customer Verified Customer

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Great guys at this location. If you’re in the market shopping for a car visit these guys. I recommend 10 out of 10! Hands down 😊 Honestly the who crew was great 👍 even those t If you’re in the market shopping for a car visit these guys. I recommend 10 out of 10! Hands down 😊 Honestly the who crew was great 👍 even those that weren’t involved in the sale directly they still assisted with other generals. Please stop by and check them out before you purchase your next vehicle! Thanks guys! More

by 2kmikey100 Verified Customer Verified Customer

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