Billy Goss
Billy Goss at Norm Reeves Toyota Dallas

Billy Goss

Internet Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
363 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

24 yrs, 1 mo

Languages Spoken

English English

4.9

363 Reviews

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363 Reviews of Billy Goss

September 08, 2025

Dealership Rating
Employee Rating

Dealer lied about inventory fees being mandatory. What else are they lying about? Wouldn't recommend doing business with them. More

by k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 07, 2025

Dealership Rating
Employee Rating

Financial advisor to finalize everything was terrible. I almost walked out. He was extremely disrespectful. My trade in was low balled. More

by MINORJMORISHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

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Employee Rating

They treat me like family. They always have good solutions. They never give me the runaround. More

by HILARYANNJIRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 28, 2025

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Employee Rating

We worked with Antoni on purchasing a Tundra. I was a bit hesitant going in because so many dealerships try to play games, and I was bracing for the same. Antoni was very enthusiastic about earni More

by tundraowner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antoni Santana, Alex Doyle

Jul 28, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 25, 2025

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Employee Rating

Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 24, 2025

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Employee Rating

Great experience overall. From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business More

by CDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2025

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Employee Rating

I commend the whole operation. They were all courteous, respectful, informative and non-pressure. We will certainly do our best to be a return customer. More

by kelder.elder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Escobar, Isidro Ramirez

Jul 13, 2025

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

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Employee Rating

👍🏾I’ve been going to the dealership for six years and I love it. I love Shelly and service and I love Jamar and Dealership. He took the time to sell me a good car for my daughter and Shelly in service alwa More

by TYLERYTYLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Shelly Jackowski , Jamar Dye

Jul 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Norm Reeves Toyota Dallas are glad to have you as a customer. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 28, 2025

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Employee Rating

Carlos is the best. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. More

by Julieggould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 12, 2025

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Employee Rating

John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up More

by Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena

Jun 12, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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