Chris Mayne

The dealership was relatively easy to work with - website was up to date and the listed pricing was accurate. They responded to my preliminary questions quickly before I spent time driving in to Dallas. Ch was up to date and the listed pricing was accurate. They responded to my preliminary questions quickly before I spent time driving in to Dallas. Chris was great to work with in sales. I asked for no-nonsense, direct communication and he provided that. More

by MM Verified Customer Verified Customer

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Chris Maynes at Norm Reeves was fantastic—he stayed late to ensure everything went smoothly and made the entire deal seamless. I’m truly grateful for his time and excellent service. to ensure everything went smoothly and made the entire deal seamless. I’m truly grateful for his time and excellent service. More

by annagarciaallen Verified Customer Verified Customer

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Chris is a great guy, easy to work with and very knowledgeable. Dealership was very nice, helpful in making the deal work. Overall a great experience. knowledgeable. Dealership was very nice, helpful in making the deal work. Overall a great experience. More

by jgannonmd Verified Customer Verified Customer

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F&I department is pushy. A cash car deal shouldn't take nearly 3 hours. Non-stop, high pressure sales to buy ext warranty, etc.. A cash car deal shouldn't take nearly 3 hours. Non-stop, high pressure sales to buy ext warranty, etc.. More

by T-Payne Verified Customer Verified Customer

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Chris (salesman) and Zach (manager) went out of their way to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me up to speed on what new vehicles were inbound, their options, arrival dates, etc. Zach gave me an outstanding offer on my 2001 4Runner trade-in and made sure he took care of me with options on my new 4Runner, when there was a hiccup on vehicle availability on the day of purchase. Chris and Zach are both extremely knowledgeable, friendly and truly went “above and beyond” for me. They made my new vehicle purchase not just pleasant but enjoyable. They are consummate professionals, who did a stellar job representing both the Norm Reeves Toyota Dallas dealership and the Toyota brand. Thank you Chris and Zach for treating me so well, making me feel like a valued customer and facilitating the purchase of my awesome new 2026 4Runner! More

by usmcjets Verified Customer Verified Customer

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They don’t take care of customers or make sure their sales people do either sales people do either More

by elaine.57 Verified Customer Verified Customer

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I purchased a used vehicle from this dealership and was told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sigh told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sight-unseen. When the car was delivered to my home, I discovered the dash cam was not there. The salesperson even admitted he “made a huge mistake.” Instead of taking responsibility, the dealership turned it around on me and said I should have “done the leg work” and that the 8-hour delivery they chose to do somehow excused their error. To make things worse, I also discovered functionality issues with the driver-side window immediately after delivery. Their response? Not to fix it — but to tell me I could “drive it back yourself and maybe speak to a manager.” I have never experienced customer service like this — being misled about a feature, blamed for trusting what I was told, and dismissed after the sale. If you're considering buying a vehicle here, do yourself a favor and go somewhere that stands behind their word and their product. More

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Chris Mayne was fantastic to work with. I am a new, out of town customer, and he made the process flawless and very effectively communicated with me. I am a new, out of town customer, and he made the process flawless and very effectively communicated with me. More

by meljas1230 Verified Customer Verified Customer

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Chris was knowledgeable and heard my concerns and questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!! questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!! More

by KATS0911 Verified Customer Verified Customer

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Chris was great to work with and never made me feel stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until he offered me a lower interest rate only if I bought gap (which I already had through my insurance carrier) and an extended warranty. It’s frustrating that the better interest rate was only available to me if I added on about 4K to my total financed. Overall, I love my car and Chris was excellent. More

by aphillips1308 Verified Customer Verified Customer

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