Well just got home and my wife tells me my truck is
leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but
leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but I wish someone would call me on this before I take it to another place to get looked at
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by nwrobbins
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Ken Ganley Ford Norton responded
We would like to call you but need your first & last name and phone #, this only gives us your username of nwrobbins. Our Service Manager can call you once you reply here with your info & we can set up a time to have you bring your truck in for us to look at. Thanks!
Great fast and professional service.
I will continue to use their services because they are great
I will continue to use their services because they are great
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by Bel311
Verified Customer
Verified Customer
Sep 15, 2024 -
Ken Ganley Ford Norton responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.
I have always had a positive experience with the service
department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif
department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lift kit on my truck and I couldn't be happier with the results.
I did have issues with the sales department representative which I know I will not buy another vehicle from Ganly Ford. I would have it serviced there. Service department is excellent .
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by Zman77
Service Price Transparency
Aug 28, 2024 -
Ken Ganley Ford Norton responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.
Over a week for a dead battery in a truck with less than
3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed.
3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed.
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by BURNSDENNIS
Verified Customer
Verified Customer
Aug 15, 2024 -
Ken Ganley Ford Norton responded
Thank you for your review. We're sorry your visit didn't go as planned, Dennis, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I'm very happy with service, I was given a estimate and
got no surprises when I picked up my truck.
got no surprises when I picked up my truck.
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by amanda13d
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2024 -
Ken Ganley Ford Norton responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Amanda, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.
Aug 12, 2024 -
Ken Ganley Ford Norton responded
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Easy to make an appointment, pre ordered warranty parts,
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make a new appointment to return, it is still not correct. Communication and follow-up has been an issue, I don't have time to keep trying to get my car back to the way it was when I brought it in the first time.
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by E-Stang
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2024 -
Ken Ganley Ford Norton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very good great customer service would recomend to other
people and i would return as a customer
people and i would return as a customer
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by Zellball
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
Ashley was great working wi try h me answering all my
uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!!
uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!!
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by Arbor_luv
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Ken Ganley Ford Norton responded
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Easy to work with, understandable, says exactly whats
wrong and what’s going to happen
wrong and what’s going to happen
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by kodykasarda
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Love the loan option.
And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always!
And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always!
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by Rsitton33
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Jun 03, 2024 -
Ken Ganley Ford Norton responded
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!