Ashley Neely
Ashley Neely at Ken Ganley Ford Norton
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Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.5
12 Reviews
4.5

12 Reviews

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12 Reviews of Ashley Neely

November 04, 2024

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Employee Rating

Well just got home and my wife tells me my truck is leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but More

by nwrobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Ken Ganley Ford Norton responded

We would like to call you but need your first & last name and phone #, this only gives us your username of nwrobbins. Our Service Manager can call you once you reply here with your info & we can set up a time to have you bring your truck in for us to look at. Thanks!

September 15, 2024

Dealership Rating
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Great fast and professional service. I will continue to use their services because they are great More

by Bel311
Recommend Dealer
Yes
Sep 15, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

August 27, 2024

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Employee Rating

I have always had a positive experience with the service department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif More

by Zman77
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Spath, Sean Pangburn

Aug 28, 2024

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

August 12, 2024

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Employee Rating

Over a week for a dead battery in a truck with less than 3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed. More

by BURNSDENNIS
Service Time
Service Communication
Recommend Dealer
No
Aug 15, 2024

Ken Ganley Ford Norton responded

Thank you for your review. We're sorry your visit didn't go as planned, Dennis, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 11, 2024

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I'm very happy with service, I was given a estimate and got no surprises when I picked up my truck. More

by amanda13d
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Amanda, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Aug 12, 2024

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 03, 2024

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Employee Rating

Easy to make an appointment, pre ordered warranty parts, prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make More

by E-Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Aug 04, 2024

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 19, 2024

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Employee Rating

Very good great customer service would recomend to other people and i would return as a customer More

by Zellball
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2024

Ken Ganley Ford Norton responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

June 15, 2024

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Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More

by Arbor_luv
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

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Employee Rating

Easy to work with, understandable, says exactly whats wrong and what’s going to happen More

by kodykasarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Ken Ganley Ford Norton responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2024

Dealership Rating
Employee Rating

Love the loan option. And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always! More

by Rsitton33
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 03, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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