Alfred Utset
Alfred Utset at Lexus of North Miami

Alfred Utset

Sales Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.4
115 Reviews

Employee Video

4.4

115 Reviews

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115 Reviews of Alfred Utset

January 14, 2026

Dealership Rating
Employee Rating

Amazing dealership and service lounge. The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the ve More

by elisevenllc
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank Vidal, Anna Kaloshina

Jan 14, 2026

Lexus of North Miami responded

We are flattered by your business and feedback. Thank you for choosing Lexus of North Miami! It means the world to read your stellar remarks; we will be sure to pass them along.

January 13, 2026

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I bought a used Land Rover 2019 , I noticed before I bought it that the keyless locks were not working, so I told the sales man that they had to be fixed once I bought it. They told me to take it to th More

by harmonynaturalevents
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jan 13, 2026

Lexus of North Miami responded

I’m really sorry to hear that your keyless locks still aren't working. It sounds like there was a miscommunication on our end, so I’d like to personally help in getting this resolved. Could you please give me a call so that I can better understand the situation and see what we can do to fix it? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 08, 2026

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It was a great pleasure dealing with the entire staff. Courtesy, availability and professionalism at the best ! More

by GIANNI.TALONI
Sales Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

Lexus of North Miami responded

Hi Gianni - We appreciate your kind words! It's wonderful to know you had a positive experience with our team. Thank you for choosing Lexus of North Miami!

January 02, 2026

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Amazing service for my new Lexus—smooth, professional, and stress-free. The team was professional and attentive from start to finish. Highly recommend! More

by Adaymar R
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Vidal

Jan 05, 2026

Lexus of North Miami responded

Adaymar, reviews like this one make our day! Thank you for choosing Lexus of North Miami and for sharing your support of our team.

December 18, 2025

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Excellent costumers service, very good price, the best in South Florida. I recommend this dealer 100% 👍🏻 More

by santamariajulia12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2025

Lexus of North Miami responded

Thank you for recommending Lexus of North Miami, Maria! We're so pleased to hear you had a 5-star experience and found our pricing competitive.

November 30, 2025

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Lexus of North Miami is truly exceptional! From the moment I walked in, the entire team made me feel valued and taken care of. The staff is professional, knowledgeable, and goes above and beyo More

by Margarita Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Lexus of North Miami responded

Margarita, we're so glad to hear you enjoyed your experience with our team! Thank you for recommending Lexus of North Miami. Safe travels in your new ride!

November 21, 2025

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Everyone at Lexus of North Miami was great. Kayla did an absolute amazing job.. I was very satisfied with the service. More

by dajbfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roman Santana, Jeffrey Disla , McKayla.

Nov 21, 2025

Lexus of North Miami responded

We’re delighted to hear that Kayla and the team made your experience so smooth and enjoyable! Thank you for choosing Lexus of North Miami. We truly appreciate your feedback!

November 21, 2025

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Bobby (babak) has a terrible attitude. I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he tol More

by stephanieripstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Rubenfeld, Bobby Rahmani

Nov 21, 2025

Lexus of North Miami responded

Stephanie, this is concerning feedback to receive, and I want to sincerely apologize if we left you with the wrong impression. This is not the attitude or customer service we expect from our team. I understand if you don't want to work with us further, but I would be glad to take care of any remaining concerns. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 10, 2025

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While purchasing our vehicle, Frank and team were friendly, knowledgeable, and efficient. Always a great experience at Lexus of North Miami. More

by utsetfamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Suarez, Frank Vidal

Nov 11, 2025

Lexus of North Miami responded

Thank you for sharing your experience with Frank and the team! We appreciate your business and look forward to seeing you again at Lexus of North Miami.

November 07, 2025

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Employee Rating

Ramon the manager was amazing, super helpful and nice, would highly recommend anyone to come here. More

by RCABRERA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosaly Bermudez, Ramon Cabrera

Nov 10, 2025

Lexus of North Miami responded

We are glad to hear that Ramon provided excellent service. Thanks for choosing Lexus of North Miami and recommending our team!

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