Alfred Utset

The people are GREAT, not so sure about the product though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up ti though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up till now More

by pilar4104 Verified Customer Verified Customer

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Elder Abuse. On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go On 11/27/2024 My dad George Vincent who is 77years went to buy a car at the Lexus dealership they sold my dad a Mercedes Benz . When I went to go visit my dad on 12/01/2024 I saw the car and I asked him questions about the purchased price of the car. I asked him where is the Sales Contract agreement that he signed for the car. He said they never gave it to him . He said when he went to the dealership everything that he signed was digital and he was never given the opportunity to look over the documents on the screen. The financial representative just verbally told him to signed the sales contracted digitally, But they never gave him a Hard Copy. All the document was saved to a USB that was attached to the car key. My dad does not own a computer or a printer. He does not know how to work a computer. He went back to the dealership repeatedly asking for a hard copy of the agreement and they refused to give him one. He told them that he does not know how to use a USB and asked for a paper copy they then told him to go home and ask his son to upload the document from the USB and print the document. My name is Jeffrey Vincent I am his son and I don’t live with my dad. On 12/13/2024 I took a day off of work and went to the dealership with my dad and demanded a paper copy of the sales contract and when they gave it to us my dad and I reviewed it and saw that they up charged my dad with some much finance charges and high interest rate that my dad was not told or made aware of. My dad is Haitian and English is not his first language so I knew they he did not understand all the terms that was said to him so they took advantage and refused to give him a hard copy of the agreement knowing that if they had done this my dad would have not taken the deal. While we were at the dealer I demanded that they void the contract and take the car back because of fraud and they knew what they did was wrong but they refused to cancel the contract that they convinced my dad to sign without providing a copy of the contract so he can review it with someone who probably can speak creole to go over it with him so he could make a sound decision . My father is a nice Christian man that does not like to cause issues and trust people to easily. Due to this he trusted that the Lexus employee would do right by him. I knew something was wrong when they repeatedly refused to give a a hard copy of the agreement . Help my Dad get justice .Thank you . More

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Always greets you with a smile and does his best to get you the best deal possible. this is our 3rd purchase from Frankie, it went smooth as expected!! He listened to all our request and found us a perfect you the best deal possible. this is our 3rd purchase from Frankie, it went smooth as expected!! He listened to all our request and found us a perfect match with a great price. More

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The Sales team is great! Thank you Nelson Paulino. Excellent service and attention to my financial needs. Thank you Nelson Paulino. Excellent service and attention to my financial needs. More

by dmora26.dm Verified Customer Verified Customer

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The seller Anna was polite with us and listened to the details of our situation, although our situation was not simple, she found the ideal option for us to buy a car and the terms of the loan, thank you details of our situation, although our situation was not simple, she found the ideal option for us to buy a car and the terms of the loan, thank you very much. I will definitely recommend her to my friends, acquaintances and even my mother-in-law👌 More

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Best dealership experience ever! Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in f Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in for a new or pre owned car! Great deals and great service! More

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Carlos was amazing. He gave me the best advice and always catered to us as long time customers! He gave me the best advice and always catered to us as long time customers! More

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Very grateful for the team at Lexus of North Miami especially Diego Camboni and Alfred Outset. Diego was very professional and patient with us. We test drived two cars and fell in love with the second especially Diego Camboni and Alfred Outset. Diego was very professional and patient with us. We test drived two cars and fell in love with the second one which was out of our budget but they made it possible to negotiate a fair deal for both parties. Being a pre-owned car it only had one Key but Diego made sure the second key was done in less than 3 days. Totally recommend this dealer, everyone was very familiar and transparent More

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Exploitative and Heartless: Shame on This Lexus Dealer! If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel compelled to share our ordeal with others. We went to this dealership hoping to find a reliable vehicle. Little did we know that this seemingly reputable establishment would turn out to be a den of vultures preying on senior citizens. The car was very overpriced. When we expressed interest in a particular Lexus model, the salesperson pounced like a hawk. They convinced us that the car was a steal, failing to mention that it needed service and various parts replaced including brakes among many other things. The price they quoted was exorbitant, taking advantage of our trust and vulnerability. When we went back after issues surfaced, we got a very nasty attitude. The dealership’s staff displayed a level of rudeness that left us stunned and treated us as if we were an inconvenience. Their dismissive attitude and lack of empathy were appalling. They have no respect for senior citizens we were nothing but respectful and kind and patient with them with various trips to the dealership that was required to address all the issues with the car. So many broken promises! The car, which was supposed to be in pristine condition, turned out to have multiple issues. The promised repairs were half-hearted at best. It’s as if they patched things up with duct tape and hoped we wouldn’t notice. Shame on them for taking advantage of the elderly who trusted them! ZERO accountability: When we raised our concerns, the dealership’s response was dismissive. They shrugged off our complaints, blaming us for not thoroughly inspecting the car before purchase. Their lack of accountability was infuriating. In summary, this Lexus dealer embodies everything that’s wrong with the auto industry. They prey on vulnerable customers, overcharge for subpar vehicles, and treat people with callousness. Shame on them for tarnishing the reputation of a once respected brand. We have purchased several Lexus in the past and this dealership does not encompass the luxury and top notch service you would expect from a Lexus dealership and certainly not the ones we have dealt with in the past. This was our first and last time dealing with this dealership! I urge anyone considering a Lexus to steer clear of this dealership. Let our unfortunate experience serve as a warning: Avoid this place at all costs!! Shame on you Erez! Alfred your temperament needs to be adjusted! Gross behavior from you both of you! More

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RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

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