Alfred Utset
Alfred Utset at Lexus of North Miami

Alfred Utset

Sales Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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3.9
98 Reviews

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3.9

98 Reviews

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98 Reviews of Alfred Utset

July 25, 2025

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Employee Rating

I always buy my cars from North Miami Lexus, and every time it’s a great experience thanks to Alfred Utset and Frank Vidal. Their customer service is top-notch — they’re friendly, helpful, and make the wh More

by daisylimorell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amauri Rosario, Frank Vidal

Jul 28, 2025

Lexus of North Miami responded

Thank you for your loyalty and for sharing your awesome feedback about Alfred and Frank! We truly appreciate you recommending our team, and we look forward to assisting you in the future. Enjoy your new ride, and we hope to see you again at Lexus of North Miami! Safe travels!

July 24, 2025

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My car was delivered to me - which I really appreciated. the whole experience at Lexus of North Miami was a positive one! More

by ktjmail
Recommend Dealer
Yes

Other Employees Tagged: Amauri Rosario, Erez Shemesh

Jul 24, 2025

Lexus of North Miami responded

We’re excited to hear that the delivery went smoothly! Thank you for choosing Lexus of North Miami and for sharing your support. See you next time!

July 14, 2025

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I recently purchased a car from Lexus of North Miami, and I couldn't be happier with my experience! From the moment I arrived, the car salesperson was incredibly helpful and knowledgeable. They took the time More

by bet1175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danielle Contaldi, Jade Munoz , Juan A. Hernandez

Jul 15, 2025

Lexus of North Miami responded

Many thanks for this great review and recommendation! We are delighted to hear that you enjoyed working with our team. Thank you for choosing us at Lexus of North Miami, and congratulations on your new car!

June 06, 2025

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My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown her More

by sttheall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 06, 2025

Lexus of North Miami responded

I'm sorry to hear about your experience with the trade-in process and the delivery condition of your vehicle. We strive for transparency and quality in our services, so it's concerning to read this feedback. If you'd like to discuss further or need assistance resolving these issues, please feel free to reach out directly. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

Jun 06, 2025

sttheall responded

Character and integrity are shown by actions Words have to be supported by those actions or they are meaningless. You see my proof. Never has anyone from your dealership explained the large disparity. Its bait and switch It’s far far below my 10 years of experience with Lexus. I purchased from Lexus of Pembroke Pines (a sister dealership) in 2018 and was treated very well. There isn’t anything you can say to change the facts. Apologies not sincere. Profit over customer experience is king at Lexus of Miami

May 09, 2025

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Marysabel was very attentive and helpful when I came in. The staff at Lexus North Miami is very welcoming. More

by ronnyreyes2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2025

Lexus of North Miami responded

Ronny, we're delighted to hear that Marysabel and the team at Lexus of North Miami made your visit a welcoming one. Thanks for sharing your experience!

March 15, 2025

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Employee Rating

Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

by KON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2025

Lexus of North Miami responded

We're delighted to hear that our team at Lexus of North Miami provided you with a great experience and helped you get the car you wanted. It's wonderful knowing both sides were happy with the deal, and we appreciate your recommendation!

February 28, 2025

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They keep emailing me, I have never been there. I don't drive a lexus. I am not in miami. More

by leoruiz
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Recommend Dealer
No

February 02, 2025

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Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Lexus of North Miami responded

Alex, congrats on your new 2025 Lexus GX 550! We are thrilled you are happy with your new car, the price, and the buying experience. Safe travels!

January 29, 2025

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Just purchased a CPO Lexus at this dealership, which provided a very warm welcome introduction to a very positive and top-notch car buying experience. The staff was very courteous, professional, and tho More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Kamal, Jade Munoz, Abe Omar , Jose Almonte

Jan 30, 2025

Lexus of North Miami responded

Steven, we're delighted to hear about your positive experience at Lexus of North Miami! It's wonderful that our team made you feel welcome and ensured a smooth process. Enjoy your new CPO Lexus, and thank you for being part of our family!

January 19, 2025

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I’ve been a client for fifteen years. Everyone is excellent and very attentive. Process was easily and efficient. More

by somohanol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Suarez, Frank Vidal

Jan 20, 2025

Lexus of North Miami responded

Thank you for being a loyal client of Lexus of North Miami for fifteen years! We're delighted to hear that our team continues to provide excellent and attentive service. We look forward to serving you in the future!

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