I had an outstanding experience with both the sales - k72781
I had an outstanding experience with both the sales representative, Elliot Bourne, and the sales manager. The level of professionalism, care, and dedication they demonstrated went far beyond my expectations.
Mr. Bourne went over and above the call of duty — even coming in on his day off to ensure that everything was handled smoothly and that I was taken care of. That kind of commitment is rare and speaks volumes about his dedication to his customers. There were no bogus or fake fees added to my deal. There were no aggressive tactics or pressure of any kind. He was so pleasant and professional.
The sales manager, Mr. Pozderac, also played an exemplary role, ensuring that the process was seamless and that all my questions and concerns were addressed thoroughly. Together, they created a truly exceptional experience that left me confident and satisfied with my purchase.
I was even surprised at how much I enjoyed my time in the finance office with Mr. Kolo. I can't remember a time when that was true. The whole experience is high tech.
I cannot say enough about how impressed I am with their efforts. They turned what could have been a stressful process into an easy and enjoyable one. I will buy every Mercedes from this dealership in the future and recommend anyone in the market to do the same.
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