Volvo Cars Silver Spring

Great experience with kind and professional people. Thank you for everything. Word word word word Thank you for everything. Word word word word More

I had my routine maintenance done yesterday on my 2019 XC 90. I came and was helped immediately. I was out the door in my loaner car within 15 minutes. I received text messages about service. I was notified 90. I came and was helped immediately. I was out the door in my loaner car within 15 minutes. I received text messages about service. I was notified when my car was done. I picked it up and was out the door quickly! This was very helpful for my busy day. Thank you More

Out buying experience with Volvo Cars Silver Spring was extremely straightforward and stress-free. Setting up a test drive online was extremely easy and everything involved in the purchase process was cord extremely straightforward and stress-free. Setting up a test drive online was extremely easy and everything involved in the purchase process was cordial without any pressure or ugly sales tactics. More

I highly recommend Volvo Cars of Silver Spring and Peter Larson. I purchased my Volvo with them over Memorial Day weekend. There was one slight issue once I took the vehicle home but, I notified Peter, and Larson. I purchased my Volvo with them over Memorial Day weekend. There was one slight issue once I took the vehicle home but, I notified Peter, and they took care of it right away even though it was a holiday. This dealership is very professional and if any problems arise, they are very quick to get it resolved. I would give them 10 stars if I could. Peter is very professional and great with follow-up he was able to get me what I needed for my trade in so I could make the purchase with them. Will continue to buy my vehicles from this dealer as well as use their service department which I have used on my prior Volvo. More

This review is for this dealership alone and is not a review on the quality of Volvo cars. Bottom Line Up Front: The Volvo of Silver Spring will do everything in their power to keep your money, even review on the quality of Volvo cars. Bottom Line Up Front: The Volvo of Silver Spring will do everything in their power to keep your money, even when they are not legally allowed do so, and they have no problem lying to you about it. Hard hard pass. What happened? I placed a fully refundable $500 reservation deposit on an upcoming MY ’25 Volvo not yet sold in the US back in December 2023 (an EX30 for those curious). Fast forward to early April 2024, and I wound up purchasing a different vehicle from a different auto manufacturer (an Ioniq 5 for those curious), so I reached out to cancel my order and receive my refund. It took the Silver Spring dealership 3 weeks to initially respond to my request, but they said they cancelled the order and would issue the refund on April 18th. I don’t want to spoil it for you, but they didn’t cancel the order or issue me a refund on April 18th, nor on April 30th, nor on May 15th, nor on May 17th. Each of those times, and only after increasingly persistent, calls, emails, and texts on my end, did various managers swear up and down that the refund was “in process” and “it should hit your account any day now.” In other words, the modern version of “the check is in the mail.” No check or refund was in the mail, electronic or otherwise. I had to get Volvo USA involved to force the dealership to refund the $500 deposit. I called Volvo USA on May 22nd, where they opened up a case claim on my behalf and started an investigation. I know this will come as a huge surprise to everyone reading this #sarcasim, but it was only after VOLVO HQ started an investigation and forced the dealership to do what they are legally required to do was I finally issued my refund on that same day: May 22nd. Which was a full month after the Silver Spring dealership told me they had issued the refund. Uh huh. As customers spending tens of thousands of dollars on what are essentially luxury goods, we deserve a heckuva lot better than this kind of stereotypical slimy car dealers xx. But save yourself my headache and simply go to a different Volvo dealership next time you’re in the market for a Volvo. I know I will. More