Justin Menzies

I purchased my 2016 Volvo S60 in November 2015 at Volvo Silver Spring and have it exclusively serviced here. It's a busy place, yet the entire staff is friendly and efficient. I can't say enough about th Silver Spring and have it exclusively serviced here. It's a busy place, yet the entire staff is friendly and efficient. I can't say enough about the service department. Justin Menzies, in particular, is knowledgeable, attentive, and patiently answers my most elementary questions. I trust his advice and the work of the technicians. I will purchase another vehicle from Volvo Silver Spring when the time comes. More

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Vedant Patel provided excellent customer service. He is both knowledgeable and professional. We visited several Volvo dealerships in the last two weeks he provided the best service of them all. He is both knowledgeable and professional. We visited several Volvo dealerships in the last two weeks he provided the best service of them all. More

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Great rep for your company. Patient, professional,, very accommodating. Went thru all the options. Formulated the best deal Patient, professional,, very accommodating. Went thru all the options. Formulated the best deal More

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Dealership is always good in taking care. of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anyth of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anything. He is timely and always pleasant. A good experience as far as car repairs with outstanding customer service. More

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Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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I’ve been working with Justin as my service advisor for the past year, and he has consistently provided outstanding service. He’s professional, honest, knowledgeable, and always takes the time to explain w the past year, and he has consistently provided outstanding service. He’s professional, honest, knowledgeable, and always takes the time to explain what my vehicles need without ever trying to upsell unnecessary work. I genuinely trust his advice, which is something that’s hard to find. The excellent service is one of the reasons we’ve purchased two vehicles from Silver Spring Volvo. From the sales team to the service department and even the checkout staff, everyone has been friendly, helpful, and committed to providing a great customer experience. Justin and the entire service team do exceptional work, and I wouldn’t hesitate to recommend Silver Spring Volvo to anyone looking for a dealership they can trust for both sales and service. More

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Per usual, anytime I need a service completed, I bring my vehicle in and Volvo Silver Sping takes care of me. Justin greeted me as soon as I walked in and assured me I would be taken care of. He made a call vehicle in and Volvo Silver Sping takes care of me. Justin greeted me as soon as I walked in and assured me I would be taken care of. He made a call to get my part in and it was installed immediately. Can't thank him enough. He will continue to be my 1st call for my Volvo Service needs. More

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I recently purchased a CPO Volvo C40 from this dealer and was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I fir was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I first expressed interest online to being responsive, thoughtful, and reasonable during the purchase negotiation. There were a few minor non-mechanical issues with the car after purchase, but Justin Menzies in the service department made sure my experience with the warranty repairs was as smooth as possible, from ensuring I had a loaner vehicle to keeping me updated on the process. I highly recommend Volvo Silver Spring, and Cleveland Horton and Justin Menzies specifically. More

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Volvo Cars Silver Spring never disappoints. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. More

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The dealership were very respectful, confident and caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned More

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