Justin Menzies

My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. J disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My car has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. More

Report | Print

Vedant Patel was great, very accommodating, and the process went super smooth! Job well done! process went super smooth! Job well done! More

Report | Print

Jacob was easy to work with and trustworthy in the back and forth inventory part of the cycle, respecting my preference for text communication. Once my decision was made he processed the transaction effici and forth inventory part of the cycle, respecting my preference for text communication. Once my decision was made he processed the transaction efficiently despite a few bumps in the road with insurance and wait times as I had to step out for work calls. Shout out too to Calvin for doing what was needed on pricing to make the deal happen. More

Report | Print

Everyone at Volvo was so helpful! Hector made my experience of a first time car buyer very smooth and easy! I appreciate all the kind services I was provided! Hector made my experience of a first time car buyer very smooth and easy! I appreciate all the kind services I was provided! More

Report | Print

They are knowledgeable and trustworthy . I have had a great experience with them both in service department and sales. I have had a great experience with them both in service department and sales. More

Report | Print

Justin and his service manager are the real deal here. They pulled in their veteran Volvo mechanic in to solve a novel electrical issue and he untangled the problem. We are glad to drive past other dealer They pulled in their veteran Volvo mechanic in to solve a novel electrical issue and he untangled the problem. We are glad to drive past other dealerships knowing that Silver Spring goes the extra mile on our behalf. More

Report | Print

Easy to work with, great experience. Super friendly sales people and management. Second time happy buyer. Super friendly sales people and management. Second time happy buyer. More

Report | Print

Professional dealership with knowledgeable staff. Good inventory and helpful staff. Would definitely recommend to friends and family. Good inventory and helpful staff. Would definitely recommend to friends and family. More

Report | Print

Recently, my husband and I had the most incredible experience at Volvo Cars Silver Springs. Something extraordinary happed that I have never experienced before when purchasing a vehicle. Yes; we lef experience at Volvo Cars Silver Springs. Something extraordinary happed that I have never experienced before when purchasing a vehicle. Yes; we left with a fabulous car, but also with something so much more: FRIENDS, maybe even Family. Our amazing salesperson, Mabel Matos greeted us for our test drive appointment and stayed with us throughout the process, never allowing me to feel uncomfortable or intimidated. She never pushed, she LISTENED. She did more than just inform, she SHARED That in itself, it truly exceptional and was a leading reason why we came home with a vehicle with a new vehicle. Mabel’s attention to detail, her consideration, her professionalism and her genuine authenticity made the hour and a half drive to the dealership worth every mile. If first impressions are lasting, Volvo Cars of Silver Springs will also remain a cherished experience for me because of Mabel! Others of the exception Silver Springs staff include Mr. Calvin Woody who showed great respect and deference to us when appraising my car for trade-in and took real time to get to know us as people, not just customers! (Tigger would be proud!!) And the man who put bow on the whole package, Mr. Damir Sabolcec. Many financial representatives are only about the sale, and I can absolutely respect that. But Damir is also about People, and THAT, I can respect more! Every single person that we encountered was warm, personable and professional (even Iris, the receptionist!). They saw us as people and allowed us to see the people in them. They listened. They heard. They shared. Everything they advertised is what they showed us. The staff at this dealership are supportive pillars – they have ALL been doing this a long time and I would happily drive another hour and a half for this experience again. THIS is who I want to do business with. This is the dealership and team who YOU want to do business with as well. More

Report | Print

We really appreciated the honest, straightforward approach from Angel and his team. We’d identified the certified pre-owned vehicle we wanted and the price point and his team was able to work with us approach from Angel and his team. We’d identified the certified pre-owned vehicle we wanted and the price point and his team was able to work with us to reach that. Communication was efficient and professional. Angel had the car ready to go for our test drive, respected our limited time, and was great to work with. Thank you! More

Report | Print