Mercedes-Benz of Owings Mills

Mr Dennis Epps at Mercedes-Benz of Ownings Mills, knows and loves his craft, and I'd give him 6 stars if there was an option. A thorough professional, does not over promise and certainly does not underdeli and loves his craft, and I'd give him 6 stars if there was an option. A thorough professional, does not over promise and certainly does not underdeliver. Diligent, accessible, swift, meticulous and tireless - he went above and beyond to work with his managers and entire team to deliver an exceptionally professional service, both in terms of quality and speed. It was a pleasure and a very smooth "drive", dealing with Dennis and I would recommend him without any hesitation. More

Over the past few years, I have had the pleasure of working with Mr. Dennis Epps at Mercedes-Benz of Owings Mills. Among all the car sales professionals I have encountered, Dennis truly stands out as e working with Mr. Dennis Epps at Mercedes-Benz of Owings Mills. Among all the car sales professionals I have encountered, Dennis truly stands out as exceptional. He takes the time to get to know you and thoroughly understands your driving needs. Dennis is a patient listener, never rushes the process, and possesses extensive knowledge of the automotive industry—especially when it comes to Mercedes-Benz. When I began considering a switch to an electric vehicle, I test-drove the EQS and was immediately impressed by the electric Mercedes experience. However, the EQS turned out to be too large for my needs, making parking at home and work challenging. Dennis then introduced me to the upcoming all-electric CLA, and we spent over a year discussing the vehicle, waiting for its release and eventual production. Dennis proactively reached out to me two or three times each month with updates on the car’s status. When my CLA was finally delivered, Dennis devoted an entire day to walking me through its features, with special attention to the advanced electronics. When it comes time to trade this car in, I will look no further than calling Dennis. He’s the best! More

I had a very disappointing experience with Sean as my service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him si service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him simply by asking questions about my vehicle. Customer service should make people feel welcome and informed, but instead I felt dismissed and like my concerns didn't matter. A service writer is often the first impression of a dealership or repair shop, and unfortunately Sean's attitude reflected poorly on the business. Professionalism, respect, and basic courtesy go a long way, and those qualities were lacking during my visit. I hope management addresses this because no customer should feel like they're a burden for seeking service. More

Really caring, accommodating and reputable! I’ve have had three e350’s previously from three different MB dealerships. After this buy, my fourth now, I can honestly say I will never use another I’ve have had three e350’s previously from three different MB dealerships. After this buy, my fourth now, I can honestly say I will never use another dealer. REZA RULES!! Told them I have been caring for my sick mother and they brought the car to Manhattan for me!! REZA RULES!! Best buying experience ever!! More

I have dealt with Dennis Epps, my Sales Consultant, for years. He is always thorough, responsive, and provides me with all the information and support I need to help with my selection process. He diligent years. He is always thorough, responsive, and provides me with all the information and support I need to help with my selection process. He diligently researches vehicles that fit my specific requests. Ultimately, again, he found exactly the vehicle I wanted and got it to me in timely fashion. The best! More

Great dealership, “can-do” culture putting the customer relationship above all. The entire team is wonderful: Jonathan Logue, Tony Pozderac, Tom Deinlein, and Sean Bonnie exemplify a pleasant professional relationship above all. The entire team is wonderful: Jonathan Logue, Tony Pozderac, Tom Deinlein, and Sean Bonnie exemplify a pleasant professional automotive experience. More

Murphy is amazing Service Pfizer and helps me out every time I bring my vehicle in time I bring my vehicle in More

Mr Epps is an excellent salesman but how I use the bathroom at this dealership and I was deplorable disgusting. bathroom at this dealership and I was deplorable disgusting. More

Andy was a great salesman. He communicated throughly and I would recommend him to a friend. He communicated throughly and I would recommend him to a friend. More