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Herb Gordon Subaru
Silver Spring, MD
1,500 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,500 reviews
June 11, 2024
I had a last minute service issue come up on a Saturday and Michael Goodman stayed late to make sure we got the car in and put me in a loaner to get on my way. Really outstanding service! and Michael Goodman stayed late to make sure we got the car in and put me in a loaner to get on my way. Really outstanding service! More
by Superbaru
Employees Worked With
Helpful June 11, 2024
Superb customer service: it's what makes a Mike Goodman a Mike Goodman. Always a pleasure. Mike Goodman. Always a pleasure. More
by Carolyn
Employees Worked With
June 10, 2024
Brandon and the team made the car-buying process very enjoyable. Brandon is a great people person and a very nice guy. Marc LaSanta, head of finance, was also very pleasurable to talk to and made the fin enjoyable. Brandon is a great people person and a very nice guy. Marc LaSanta, head of finance, was also very pleasurable to talk to and made the financing process a breeze and easy to understand. Brandon, Marc, and the rest of the Herb Gordon Subaru team will take care of you. If you need a Subaru, I suggest you give Brandon at Herb Gordon Subaru a call. You will not regret it. More
by aekwall23
June 07, 2024
Herb Gordon consistently provides excellent customer service. Even on a super busy day, they attended to the line of customers in a timely and professional way. I was very impressed that they were able service. Even on a super busy day, they attended to the line of customers in a timely and professional way. I was very impressed that they were able to give me a ETA for my service while I was waiting and fulfilled it well on time. I highly recommended Herb Gordon for buying and servicing your Subaru! More
by rachit
June 05, 2024
Luis P was excellent to work with, highly recommend! He is fast, efficient, professional, knows what he’s doing, I was in-and-out in no time. Thank you Luis! He is fast, efficient, professional, knows what he’s doing, I was in-and-out in no time. Thank you Luis! More
by Desi
Employees Worked With
June 04, 2024
Courteous, respectful, personable, friendly, well-mannered and always making sure you are comfortable with the service provided well-mannered and always making sure you are comfortable with the service provided More
by reenadaro
June 04, 2024
Staff are efficient, customer responsive and reliable. 48,000 mile service was completed in record time. 48,000 mile service was completed in record time. More
by marting579
June 03, 2024
We have bought three cars from Herb Gordon Subaru. Al, Marc, and Rodney were outstanding. Their sales, the deals they offered us, and follow-up after the sale were great, and their service department Al, Marc, and Rodney were outstanding. Their sales, the deals they offered us, and follow-up after the sale were great, and their service department is excellent. We won't go anywhere else and highly recommend them. More
by Dinosaur37
Employees Worked With
June 03, 2024
I took a long time to decide; and worked with 2 different sales people. Diego was amazing; he is not there anymore. Worked with Mo who is great. Special shout out to Michael Roy who is the General Sales Mana sales people. Diego was amazing; he is not there anymore. Worked with Mo who is great. Special shout out to Michael Roy who is the General Sales Manager — he is friendly and capable. And Ed Sarecky worked to give me a reasonable price for my Crosstrek. The Business Manager was not great; and when I brought that to the attention of Michael and Ed they were responsive and took care of it. They are a friendly space; and it was easy to work with them More
by Shiva
Employees Worked With
May 31, 2024
Rodney and Vitaly are always great reps, and they clearly communicate what my car needs. communicate what my car needs. More
by thomasbacho
