My family purchased multiple vehicles from Wellesley - geaux_tiger
My family purchased multiple vehicles from Wellesley Toyota for a generation. All the maintenance works had been done in the same place. I even met and talked with the old owner many years ago, who is a very nice gentleman. For each service, I always gave a 5-star mark, although occasionally there had been blunders. But this time, I had to give a 4-star, not because of the quality of the service but because of the integrity to some degree. I had a car battery which reached the end of the life when shopping at Costco this year (2026). So, naturally I bought a new battery from there as a replacement. The US-made battery, group size 35, type compatible, is one inch taller than the original Japanese-made battery (which I did some research work). I had to use a wire and some threads to tie it to prevent it from moving, as a temporary solution. In the past 3 decades, I did this multiple times because understandably an original battery would last only about 8 years (at least in the old days). But this time, to my surprise, the service description said "hold down hardware broken being held in unsafe manor, replaced hardware, now secure". What they actually did was removing the original battery tray underneath to offset the 1-inch difference so the battery can be secured using a screw, the so-called hardware. Since the pandemic, and the inflation, understandably business became more difficult to make money. But the old value of being honest should still be preserved. And I do believe it is very important to the business in the long run. Personally I like this dealership very much. That is why I am willing to spend time typing this review.
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