So many mixed reviews here. - skgnyc
So many mixed reviews here. We just leased a 2024 VW SE Tiguan for my daughter who's entering law school. Scheduled a test drive in early June with Nyiem Brown (a young associate). No doubt he assumed we would not be back as we didn't need the car until about August 1. We visited 2 other dealerships in the interim. Called back in early July and rec'd a good lease offer. Rec'd zero pressure from dealership of Nyiem. Put down a deposit in mid-July and ordered the car exactly to our options. Turned out that the car was no available locally though they would be able to deliver one from Virginia. In lieu of that, they did have an SE-R arriving that they offered for a few more dollars a month - better deal for them (no needing to transport the car) and much better deal for us.
I'm a gear head and driven professionally in the past. I've bought, built and leased probably 30 cars in my day. I DREAD going to dealerships with the expectation of pressure and "bait & switch" from staff! I received none of that at Open Road. Both Nyiem and Jose (in finance) were calm and kind. They even went so far as to bring the car out with a huge red ribbon which was a very sweet gesture. Rec'd lots of little unrequested extras and a grateful sendoff.
Extremely pleased with this leasing transaction from start to finish! Highly recommended.
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