If I could give this dealership and the wonderful, caring - Fredt1
If I could give this dealership and the wonderful, caring staff here 20 stars I would! Absolutely the BEST experience of my life. I have bought many cars in my life, 4 of them Lexus, never was I treated at Lexus like I was treated at Fairfield Mercedes with such passionate, sincerity, care, professionalism, honesty & generosity! I walked in dressed down, after I saw a car online I was very interested in, I test drove this beauty and bought it fast because of the great deal they gave me! Esteban was amazing in Finance and Nick in sales fantastic! The service team are highly advanced in their knowledge, kind, fun and caring! Esteban took such good care of me and was so generous with my wood panel on my car that had cracks, they put a new one in on the dealership! They also have given me a beautiful key chain, pen set and mug, and invited me to the most amazing fun F1 party with awesome people there, a raffle and we all won something and exceptional food with dessert while we visited and watched the Miami Grand Prix! This dealership is over the top when it comes to customer service and care! I am stunned! I will never buy a lexus again after driving a mercedes and the way I have been treated, HUGE difference! My new car is solid, aircraft material, so safe and beautiful to drive! I cannot thank Diane enough the new GM for inviting me to their party and the gifts! Wow! This entire team is unprecedented! They are so exceptional in customer service its unreal! I am so grateful for these people and the joy they have brought into my life! No wonder they have a huge clientele! It truly speaks volumes of who they are and what they stand for, which is customer comes first!
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