Hagen Bernecker
Hagen Bernecker at Mercedes-Benz of Fairfield

Hagen Bernecker

Internet Sales Consultant/AMG Specialist

Mercedes-Benz of Fairfield

2950 Auto Mall Parkway
Fairfield, CA 94533

4.9
23 Reviews
4.9

23 Reviews

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23 Reviews of Hagen Bernecker

October 19, 2026

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Employee Rating

It's a great experience being in MB Fairfield service department. My service tech is Nicolas. He is very accommodating, respectful. I saw efficiency when I start asking some questions out of curiosity More

by hsarmiento2
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2026

Mercedes-Benz of Fairfield responded

Your mention of our team’s patient, knowledgeable answers highlights our service department’s commitment to keeping you informed. Our service team is pleased we could answer your questions thoroughly and respectfully during your C-Class service. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

October 18, 2026

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Thank you for the excellent services; I will definitely recommend & come visit again in the future. More

by chenjennifer22
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Recommend Dealer
Yes
Oct 18, 2026

Mercedes-Benz of Fairfield responded

Hearing you’ll recommend us and plan to return means a lot to our service team. We’re pleased Hagen could ensure your GLA 250 received attentive care. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

October 16, 2026

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For any of my future purchases I will only go to Fairfield Mercedes, they are outstanding. Jospeh assisted me in my purchase and made the experience perfection He went above and beyond to provide More

by TERESA.ROOS
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joseph was my salesman and those 5 stars are for him!

Oct 16, 2026

Mercedes-Benz of Fairfield responded

Your comments about feeling like family reflect our commitment to making each visit personal and welcoming. Knowing that purchasing your GLB 250 felt relaxed and pressure-free is rewarding. Your recommendation means a lot to us. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

October 09, 2026

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Pleasant, Efficient, Timely Service Appointment. I trust Fairfield Mercedes to service my car.both now and in the future. More

by hinesmic
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Recommend Dealer
Yes

Other Employees Tagged: Miguel in the Service Dept

Oct 10, 2026

Mercedes-Benz of Fairfield responded

Knowing that your service visit felt pleasant, efficient, and timely is rewarding. We appreciate your trust in our team to care for your E-Class now and in the future. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

October 07, 2026

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Miguel is excellent in taking care of me and my car. He’s also a great communicator while my car was being diagnosed and fixed. More

by kapayne70
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Recommend Dealer
Yes
Oct 07, 2026

Mercedes-Benz of Fairfield responded

Your note about our clear communication during the diagnosis and repair highlights how our service department prioritizes keeping you informed. Hearing that you felt well cared for throughout the service on your Mercedes-Benz GLE 450 means a lot to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

October 02, 2026

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Great experience with my visit in and out no issues. Mark has been great always More

by ktigger
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Recommend Dealer
Yes
Oct 02, 2026

Mercedes-Benz of Fairfield responded

Knowing the service visit on your C-Class went smoothly is rewarding for us. Your kind words about our service associate and the seamless check in and check out process mean a lot to us. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

September 26, 2026

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Lots of nice inventory. Paperwork could have been quicker. Beautiful dealership and great location to Napa. More

by Karinradzewicz
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Recommend Dealer
Yes

Other Employees Tagged: Angelina Rios

Sep 30, 2026

Mercedes-Benz of Fairfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Mercedes-Benz of Fairfield. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

September 15, 2026

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It always is a pleasure working with Jose Tony and Dave. Dave has been my mechanic since 2017. I really appreciate all the great service and accommodations that Mercedes-Benz of Fairfield offers. I really t More

by brucegetty
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Recommend Dealer
Yes

Other Employees Tagged: Simon Bayder, Jessica DeGuzman, Doug DiTullio, Darion Jr Edwards, Ken Imani, Sajad Joya, Angelina Rios, Jose, Tony, and Dave The Mechanic

Sep 15, 2026

Mercedes-Benz of Fairfield responded

Knowing you trust us with vehicle purchases and warranty advice means a lot to our service team. We’re glad our team has provided reliable service on your Sprinter 2500 since 2017. Your kind words about our accommodations inspire us to keep delivering care you can count on. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 31, 2026

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I have bought 2 cars already here at Fairfield and they have excellent customer service that’s why I keep coming back to them. More

by deleongenry
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Recommend Dealer
Yes
Aug 31, 2026

Mercedes-Benz of Fairfield responded

We’re glad you feel at ease here and trust us for both your vehicle purchases and your E-Class service. Knowing you’ve kept coming back because of our attentive service means a lot to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 26, 2026

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Employee Rating

Nic Vigil is an awesome asset to this dealership, from service, all the down to the valets and sales. The customer service is #1 compared to any Mercedes-Benz dealership around More

by jessyddesu
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica DeGuzman

Aug 26, 2026

Mercedes-Benz of Fairfield responded

Your praise of the service on your Mercedes-Benz E-Class, as well as our valet and sales teams, highlights how our entire team strives for excellence. Hearing that you find our customer service unrivaled among Mercedes-Benz dealerships means a great deal to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

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