Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
House of Imports
Buena Park, CA
945 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 945 reviews
July 15, 2026
Service advisor AH reached out to me to inspect and check issue from the initial Service A performed on June 15. Once I arrived to House Of Imports, I was informed a new survey was emailed to me and that I n issue from the initial Service A performed on June 15. Once I arrived to House Of Imports, I was informed a new survey was emailed to me and that I need to change my original rating from 2-Stars to 5-Stars before they would start any services. I told him I am uncomfortable rating any service prior to the job being done and that I would give a rating after the maintenance was completed. He then stated that this is coming from the “manager”, so I told him I’ll take my car elsewhere because I will not rate a service before hand. After that back and forth, service advisor AH, said they would take of my vehicle. Later that evening, service advisor AH called to inform me that my vehicle had a cracked hose, then proceeded to say they will fix it as soon as I change my survey review. I said I thought we had an understanding before I dropped off my car and left the premises, so now you’re extorting me? He replied that I was extorting him by not changing the 2-stars to 5-stars. I then replied that we have reached an impasse and I will pick up my vehicle in the morning. He did call back about 20 minutes later to say they would fix my vehicle, but due to his previous stance, I lost all trust that any maintenance performed would be of quality standards. And if matters weren’t bad enough, I discovered I was given a falsified diagnostic from the service inspection. I immediately took my vehicle to get serviced elsewhere. My vehicle was fixed within 30 minutes! The mechanic also told me that I didn’t have a cracked hose as stated by AH, that only the clamp was loose. Service Advisor AH severely inconvenienced me for 2 days by using false inspection findings then holding my vehicle hostage in the attempt to coax a change of my initial rating. I am thoroughly appalled and disappointed that an authorized Mercedes-Benz dealership would utilize such bullying and extortion type tactics just to secure a 5-Star survey rating. More
by yu1tme
Employees Worked With
Allan Halina
June 01, 2026
Excellent Sales team from Sam Huang and Josephine. They treated us very well and every time meet our price target. They work very close with us, and even offer different option and opinion. Great work They treated us very well and every time meet our price target. They work very close with us, and even offer different option and opinion. Great work! More
by jemichsu
Employees Worked With
Sam Huang, Josephine
