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IAN STAUFFER
16 Reviews
16 Reviews
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16 Reviews of IAN STAUFFER
Verified Customer
July 22, 2026
Mercedes Benz has a Star in Ian. He was very professional thru out and should be considered a valuable asset to the company. We had too much pressure to purchase the warranty in fi He was very professional thru out and should be considered a valuable asset to the company. We had too much pressure to purchase the warranty in finance dept, which was discussed over and over and over again. It got to the point of frustration and anger but we tried to be as respectful as possible. More
by ESH
Other Employees Tagged: Fadi Sawah
July 20, 2026
I felt very positive about the experience with the salesman, people I spoke with on the phone & the finance manager. I thought it was an upgraded & courteous experience. I did not feel positively w salesman, people I spoke with on the phone & the finance manager. I thought it was an upgraded & courteous experience. I did not feel positively when I didn't receive any email or phone response about my two emails, one phone call & letter I mailed about cancelling the Zurich Extended Warranty. I finally called Zurich. The representative I spoke with told me the extended warranty had been cancelled. No one from Mercedes-Benz of Rocklin let me know it was cancelled! I was stressing about getting it cancelled within 30 days. I felt disappointed that the Finance Manger did not respond to the 2 emails, letter or return the phone call. I liked him & appreciated my interaction with him. The Zurich rep told me the cancellation was handled by the Accounting Dept. Not the Finance Manager. The Accounting Dept. really left me hanging there, wondering what was going on! Plus, they compromised the trust I experienced with the Finance Manager. The Accounting Dept. needs to recognize the importance of communicating to the customer they received my cancellation letter & cancelled the extended warranty. They also should have informed me about the process of my refund. Instead, I had to call Zurich for the information. More
by CYNTHIAMARTZ
Other Employees Tagged: Roman Lupu
July 03, 2026
AMAZING CUSTOMER SERVICE GREAT DEAL. AMAZING SALESPEOPLE TOP NOTCH FINANCE QUICK EASY OVERALL BEST EXPERIENCE IVE EVER HAD AT A DEALERSHIP AMAZING SALESPEOPLE TOP NOTCH FINANCE QUICK EASY OVERALL BEST EXPERIENCE IVE EVER HAD AT A DEALERSHIP More
by williams134
Other Employees Tagged: Fadi Sawah
June 23, 2026
Very good experience. No pressure. Very knowledgeable of used vehicles and new vehicles. Very patient with me. Professional. No pressure. Very knowledgeable of used vehicles and new vehicles. Very patient with me. Professional. More
by Gmundmeister2
Other Employees Tagged: IAN STAUFFER
April 30, 2026
Quick and efficient. There was no hassle. I went in with what I was looking for and my price range and found what I wanted without trying to sell me a bunch of other cars There was no hassle. I went in with what I was looking for and my price range and found what I wanted without trying to sell me a bunch of other cars like other dealerships have done to me. Definitely would recommend Mercedes- Benz of Rocklin More
by bev
March 18, 2026
Don’t pick up calls when needed. Sometimes no communication at all. Service takes long Sometimes no communication at all. Service takes long More
by Nan
Other Employees Tagged: Art Rose, Fadi Sawah, Thomas Lee, Niel HINDI, JASRAJ SANDHU, SABOOR NOORZAI, JAWAD KHIL, JOSHUA PRUDHOMME, JENNIFER DAVILA
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