We recently purchased a used car from this dealership,
and unfortunately our experience has been exactly what people warn you about.
Before finalizing the sale, we identified a few issues with the vehi
and unfortunately our experience has been exactly what people warn you about.
Before finalizing the sale, we identified a few issues with the vehicle. The dealership agreed to have these repairs covered and even included it in the sales contract. We were instructed to get the repairs done ourselves and submit the bill for reimbursement.
Since then, it’s been nothing but silence.
We’ve left multiple voicemails and sent text messages to both Ian and the manager, Kenny, and have received little to no response. The only reply we’ve gotten from Ian is that it’s “with the manager” and he’ll try to follow up—but nothing ever happens.
It’s incredibly frustrating how quickly the customer service disappeared once the deal was done. Before the sale, everything was responsive and accommodating. Afterward, it’s been completely different.
If you’re considering buying from here, just be aware: once they have your money, don’t expect much support.
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by rthornton117
Verified Customer
Verified Customer
Other Employees Tagged:
Kenny
Mar 28, 2026 -
Mercedes-Benz of Rocklin responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Mar 29, 2026 -
Mercedes-Benz of Rocklin responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Mar 29, 2026 -
rthornton117 responded
My name is Russell Thornton and my contact is (925) 759 4556. Reach out to me anytime.
Don’t pick up calls when needed.
Sometimes no communication at all. Service takes long
Sometimes no communication at all. Service takes long
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by Nan
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2026 -
Mercedes-Benz of Rocklin responded
Nan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mar 22, 2026 -
Mercedes-Benz of Rocklin responded
Nan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jason Harber did a great job and made my service visit
super easy. I highly recommend you schedule your next service with Jason.
super easy. I highly recommend you schedule your next service with Jason.
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by DXGOEBEL
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Mercedes-Benz of Rocklin responded
We’re happy IAN made your service visit seamless. Thank you for recommending our service team and for choosing us for your Mercedes-Benz GLC 300. We look forward to serving you again.
I love working with Ian, he is super helpful and pleasure
to work with always!!
to work with always!!
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by SARINA_FERNANDEZ
Verified Customer
Verified Customer
Feb 25, 2026 -
Mercedes-Benz of Rocklin responded
Great to hear that IAN made your experience so helpful and pleasant. Congratulations on your new Mercedes-Benz CLE 300. We hope it brings you many enjoyable drives ahead.
Ian,
Was a professional and pleasure to work with.
Very knowledgeable and answered all of my questions
Very knowledgeable and answered all of my questions
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by golflifer1961
Verified Customer
Verified Customer
Feb 20, 2026 -
Mercedes-Benz of Rocklin responded
We appreciate you recognizing Ian’s professionalism and knowledge. It’s great he could answer all your questions. Enjoy your new Mercedes-Benz.
This dealership made a fast and easy car purchase
experience for us. I was helped out very thoroughly from the first minute I a arrived.
experience for us. I was helped out very thoroughly from the first minute I a arrived.
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by MISTRNICK714
Verified Customer
Verified Customer
Feb 09, 2026 -
Mercedes-Benz of Rocklin responded
We’re pleased you found the purchase of your used Toyota Venza fast and straightforward. It’s great to know the team guided you thoroughly from the first minute you arrived. Thanks for sharing your experience with us.
Easy process.
Friendly and attentive service. I was able to check in quickly and my car was completed in a timely manner. Thank you.
Friendly and attentive service. I was able to check in quickly and my car was completed in a timely manner. Thank you.
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by GALLIDANNY
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2026 -
Mercedes-Benz of Rocklin responded
It’s great to hear the process was smooth and our team provided attentive service. We’re happy your Mercedes Benz was checked in quickly and completed on time. Thanks for choosing us and we look forward to helping with any future needs.
Easiest transaction for a new vehicle (of any make) I
have ever experienced. Ian even found me better financing than I would have thought possible. Highly recommend and I will be purchasing my next Mer
have ever experienced. Ian even found me better financing than I would have thought possible. Highly recommend and I will be purchasing my next Mercedes from this dealership, too.
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by MANAGER8
Verified Customer
Verified Customer
Jan 19, 2026 -
Mercedes-Benz of Rocklin responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
You guys took care of the issues really good great
customer service everything was explained good was very satisfied with the service
customer service everything was explained good was very satisfied with the service
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by JOSEMARTINEZHVAC
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Mercedes-Benz of Rocklin responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Rocklin!
The service department is very thorough and professional
when they inspected our van for an issue. My service writer did a great job.
when they inspected our van for an issue. My service writer did a great job.
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by rivercityboatworks
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2025 -
Mercedes-Benz of Rocklin responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Rocklin, we look forward to having you as a valued customer for many years to come!
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