Thomas Lee

Sneaky sales tactics. Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought that was included so sneaking in $6000 when we did not authorise. Calling warranty under Zurich rather than saying warranty so we had no idea what the $6000 fee was - sure, it’s a 3rd party company. And why sell us a 3rd party warranty? That seems like Mercedes can’t stand behind their own service department? Adding things like scratch resistance coating when we never asked for ing us to pay for it. Another thing is the way they charge - adding to our monthly payment rather than telling us how much we are paying. Complete scams - someone should really look into how they conduct business. We buy a car every three years and I won’t be going back. We bought 5 cars in 6 years from Audi down the street and they never had these tactics. You hit a new low. More

by JGDEMANUELE Verified Customer Verified Customer

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Very good place and good deals love the cars and trucks they have to offer and great service they have to offer and great service More

by daniellopezvilla Verified Customer Verified Customer

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all very professional and well trained. i like that sent a video of my car was very informative. i like that sent a video of my car was very informative. More

by tgspence44 Verified Customer Verified Customer

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Thomas was excellent. He understood our situation and got us the best deal. He answered my questions in his best knowledge. He understood our situation and got us the best deal. He answered my questions in his best knowledge. More

by PLHSIAO Verified Customer Verified Customer

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Sales people did very well good job, some hidden expenses were not clearly notified by finance department signing on desk computer were not clearly understood. were not clearly notified by finance department signing on desk computer were not clearly understood. More

by kulbir.s.randhawa Verified Customer Verified Customer

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Excellent service provided by Teddy. Also, Thomas Lee showed me some new Mercedes too. Thanks to both of them. Also, Thomas Lee showed me some new Mercedes too. Thanks to both of them. More

by Kumar Verified Customer Verified Customer

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I had a pleasant and positive experience working with Rocklin Mercedes and Thomas Lee. He made sure everything was done right and was very friendly and honest Rocklin Mercedes and Thomas Lee. He made sure everything was done right and was very friendly and honest More

by wolfmountainvans Verified Customer Verified Customer

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No issues. Good service. Even washed the car. And good donuts and coffee. Nice work. Good service. Even washed the car. And good donuts and coffee. Nice work. More

by MURRY.SHOHAT Verified Customer Verified Customer

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Don’t pick up calls when needed. Sometimes no communication at all. Service takes long Sometimes no communication at all. Service takes long More

by Nan Verified Customer Verified Customer

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Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

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