IBRAHIM ALARDA

Sneaky sales tactics. Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought Replacing prices. Selling us things that are included already like key fob insurance then we find out it’s included. Adding warranty when we thought that was included so sneaking in $6000 when we did not authorise. Calling warranty under Zurich rather than saying warranty so we had no idea what the $6000 fee was - sure, it’s a 3rd party company. And why sell us a 3rd party warranty? That seems like Mercedes can’t stand behind their own service department? Adding things like scratch resistance coating when we never asked for ing us to pay for it. Another thing is the way they charge - adding to our monthly payment rather than telling us how much we are paying. Complete scams - someone should really look into how they conduct business. We buy a car every three years and I won’t be going back. We bought 5 cars in 6 years from Audi down the street and they never had these tactics. You hit a new low. More

by JGDEMANUELE Verified Customer Verified Customer

Report | Print

Very good place and good deals love the cars and trucks they have to offer and great service they have to offer and great service More

by daniellopezvilla Verified Customer Verified Customer

Report | Print

Average dealership looking to make a sale, willing to make a deal, but must come out ahead. make a deal, but must come out ahead. More

by bhatti.amar Verified Customer Verified Customer

Report | Print

When I first called, Josh answered the phone. I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with w I already knew which car I wanted and shared that with him. I could tell he was newer to the industry, so I requested to speak with a manager, with whom I ultimately handled the negotiation. More

by donna47 Verified Customer Verified Customer

Report | Print

Easy to get in and out No complaints. Answered all of my questions. Happy with the results Answered all of my questions. Happy with the results More

by CHRISMENDES1663 Verified Customer Verified Customer

Report | Print

Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

Report | Print

I've been a client at the Rocklin MBZ dealership for over ten years and I've always been treated very well! Wayne Schmid in Maintenance and Art Rose in Sales are fine gentlemen who are patient and helpful. ten years and I've always been treated very well! Wayne Schmid in Maintenance and Art Rose in Sales are fine gentlemen who are patient and helpful. More

by dlwierz Verified Customer Verified Customer

Report | Print

This dealership made a fast and easy car purchase experience for us. I was helped out very thoroughly from the first minute I a arrived. experience for us. I was helped out very thoroughly from the first minute I a arrived. More

by MISTRNICK714 Verified Customer Verified Customer

Report | Print

Very good customer service and they provide transportation home if you live within 10 mile the dealership. transportation home if you live within 10 mile the dealership. More

by topcatjazz Verified Customer Verified Customer

Report | Print

Such great service from Start to finish. Everyone was attentive willing to make things work. Provided quick answers. Everyone was attentive willing to make things work. Provided quick answers. More

by christina.vannarath Verified Customer Verified Customer

Report | Print